Customer support f/m/d

Tasks

Join our Customer Support & E-Commerce team and ensure a positive customer experience for our refurbished IT hardware. With your expert advice, you will help with technical questions, optimize sales offers and act as the interface between the customer and internal departments to ensure fast and smooth sales processing.

• In customer support, you will help our customers on the phone or by e-mail with all pre- and post-sales issues. After-Sales competently and in a friendly manner. You will ensure an all-round positive experience before and after the purchase of our refurbished IT hardware.
• Customers can rely on your expert advice on all topics. You will clarify technical problems or general questions about our products or ordering processes in a confident and friendly manner.
• You promote the sale of our products by placing offers online on various sales platforms.
• You conscientiously monitor current offers and make sales-promoting adjustments when performance is low.
• You will also act as an interface between customers and internal departments to ensure that sales are processed quickly and smoothly.

Profile

• You have a good technical understanding of consumer electronics.
• Ideally, you should have experience in customer support or e-commerce.
• With your strong analytical skills, you are able to classify technical problems well and find a well-founded solution.
• It is an advantage if you have knowledge of English. We also welcome other foreign languages.
• Customer satisfaction is your top priority and you can express yourself well both verbally and in writing with your friendly manner.

Advantages