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Customer Order Manager (d/f/m)

Posted Sep 07, 2026

Analyze in Job Fit

Ingenieurbüro Heimann Gunnar Heimann

Hamburg

EnglishGerman is a plus

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Salary (estimate)

Broad estimate: €44,000–€58,000/year

About this job

Customer order manager (d/f/m)

Referenz-Nummer: 10435938

Gestalten Sie mit uns die Zukunft der Luft- und Raumfahrt!

Als spezialisierter Personaldienstleister in dieser Branche bieten wir Ihnen die Möglichkeit, mit unserem angesehenen Partner Airbus Operations GmbH in der wunderschönen Region Hamburg zu arbeiten. Machen Sie den nächsten Schritt in Ihrer Karriere als Customer order manager (d/f/m) und werden Sie Teil eines innovativen Teams, das wegweisende Projekte vorantreibt.

Ihre Aufgaben

The jobholder (d/f/m) will work as Customer Order Manager in the Repair, Lease & Exchange Order Management Team.

Act as the central point of contact for the repair of Airbus Proprietary Parts Repair, Lease and Exchange Services as well as for questions of Satair's worldwide customers and the respective repair stations
Manage customers' Repair, Lease and Exchange Orders & Conversion while closely monitoring that the suppliers and repair stations conform to contractually agreed obligations based on key performance indicators (KPIs)
Act as the direct contact for customers (Airlines & MROs, Maintenance Repair and Overhaul Organizations) regarding process status, commercial issues and AOG (Aircraft On Ground) inquiries and orders

Analyze customer-specific problems and complaints as well as coordinate the developed delivery solutions with Airbus & Satair-internal departments and external interfaces, taking into account all activities in the supply chain (end-to-end process)

Ensure daily communication with the repair stations to guarantee the performance targets of the open orders in terms of time, costs & quality

Provide customers with comprehensive and timely information and communication regarding the status of the component repairs and alternative service solutions

Monitor closely the supply chain upstream (suppliers & repair stations) and downstream (customers) concurrently as an end-to-end process

Support purchase and sales processing and material process management of AIRBUS proprietary parts

Prepare performance reports when required, reflecting: New, closed and open claims, Shop Processing Time (SPT), Turn-Around-Time (TAT), Action tracker

Lead and support projects for improvements and future way of working

Forecast and support of the timely transfer of piece parts for individual repair stations, and thus, making a significant contribution to the fulfillment of delivery times towards external customers of the Satair Repair Organization

Persönliche Anforderungen:

Good intercultural understanding
High Customer orientation and responsiveness
Good communication skills to ensure effective information flow
High level of responsibility, resilience, and organizational skills

Mindestens Bachelor in Betriebswirtschaft oder
Mindestens Bachelor in Technisches Studium oder
Mindestens Bachelor in Wirtschaftsingenieur oder
Mindestens Bachelor in Wirtschaftswissenschaften

Grundkenntnisse Disposition / Materialbeschaffung oder
Minimale Kenntnisse Kundenservice/ Customer Service oder
Minimale Kenntnisse Lieferantenmanagement oder
Projektmanagement oder
Minimale Kenntnisse Prozessverbesserung

Grundkenntnisse in MS-Excel
Grundkenntnisse in MS-Office
Minimale Kenntnisse in SAP

Gute Kenntnisse in Englisch

Sonstige Fähigkeiten

Google Workspace
French, German and Spanish would be an advantage

Sicherheit durch einen unbefristeten Arbeitsvertrag
Vielfältige Arbeitszeitmodelle zur individuellen Gestaltung angepasst an Ihre Lebenssituation
Attraktive Bezahlung nach angelehnt an den Tarifvertrag der IG Metall
30 Tage Jahresurlaub
Möglichkeit auf Home-Office in Absprache mit dem jeweiligen Fachbereich
Firmenfitness mit EGYM Wellpass
Vielfältige Angebote und Rabatte über "Corporate Benefits"
Umfassende Betreuung während des Einstellungsprozesses und natürlich auch als Mitarbeiter/in

Bereitgestellt in Kooperation mit der Bundesagentur für Arbeit.

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Job facts

Employer: Ingenieurbüro Heimann Gunnar Heimann
Role: Customer Order Manager (d/f/m)
City: Hamburg
Work mode: not stated
Language: English
Seniority: not stated
Posted: Sep 07, 2026
Source: XING

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation