Manager Digital Platform Strategy CX (f/m/x)

YOUR SKILLS

• You have a completed degree in e-commerce, business administration, business informatics or a comparable field, which forms the foundation of your profile
• Several years of professional experience in e-commerce, digital business, customer experience, product or project management, or a comparable function are part of your background
• Digital initiatives or optimizations along the customer journey are something you have already driven forward independently and in collaboration with different functions
• A good understanding of digital business models and customer journeys helps you assess how platform changes affect the customer experience and business development
• Complex or initially unclear questions can be structured by you, relevant information brought together and translated into concrete recommendations
• With performance indicators, analyses and test results, you are confident, using them to test hypotheses and prepare well-founded decisions
• A good understanding of how business, Product and technology work together, along with enough technical affinity to grasp connections and ask the right questions, is something you bring
• Clear, audience-appropriate communication sets you apart, as does the ability to represent your assessment in a comprehensible and constructive way, even when interests differ
• An independent, structured way of working, strong ownership and a reliable approach to stakeholders help you keep the overview, even with parallel topics and changing conditions
• Very good German and English skills round off your profile

Don’t tick every box? That’s fine: we’re happy to hear from curious people and will support you as you grow into new topics.

DO YOU RECOGNIZE YOURSELF?

Then become part of our international company and apply, stating your salary expectations and possible starting date.

As an international employer, we stand for equal opportunities and diversity. We therefore welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if we should allow more time for the application process.

We look forward to hearing from you!

About the DOUGLAS Group

The DOUGLAS Group, with its commercial brands DOUGLAS, NOCIBÉ, Parfumdreams and Niche Beauty, is the number one omnichannel premium beauty destination in Europe. The DOUGLAS Group is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,970 stores. With unparalleled size and access to customers, the DOUGLAS Group is the partner of choice for brands and offers a premium range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, color cosmetics, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the DOUGLAS Group strategy "Let it Bloom”. The winning business model is underpinned by the Group’s omnichannel proposition, leading brands, and data capabilities. In the financial year 2024/25, the DOUGLAS Group generated sales of 4.58 billion euros and employed more than 19,900 people across Europe. The DOUGLAS Group (Douglas AG) is listed at the Frankfurt Stock Exchange.

MEHR ALS

EIN GEHALT.

Wir sorgen dafür, dass sich deine Arbeit in jeder Hinsicht auszahlt.

Balance ist alles

Leben und Arbeit gehören zusammen. Ob flexible Arbeitszeiten und Vertragsmodelle in unseren Stores oder hybrides Arbeiten in unseren Büros – wir sorgen dafür, dass die Arbeit sich nach deinem Leben richtet.

PRÄMIEN & BONI

Von Urlaubs- und Weihnachtsgeld bis hin zu leistungsbezogenen Prämien – unsere Vergütung spiegelt wider, was du einbringst.

WACHSE MIT UNS

Deine Entwicklung hört hier nicht auf. Mentoring, unsere E-Learning-Plattform "DOUGLAS Academy" und weitere Trainingsangebote helfen dir, deine Talente in jede Richtung zu entfalten.

DEIN WOHLBEFINDEN ZÄHLT

Dein Wohlbefinden liegt uns am Herzen. Von Fitness über mentale Gesundheit bis hin zu präventiver Vorsorge – wir unterstützen dich ganzheitlich.

Discounts

Profitiere von exklusiven Mitarbeiterrabatten auf unser gesamtes Sortiment – online und im Store.

WIR FEIERN GEMEINSAM

Eine positive, motivierende Kultur mit regelmäßigen Events wie Retail Summits, dem Women's Day und vielem mehr.

We show an excerpt and a link, and the full text when the source allows it. Brands and logos shown belong to their owners.

Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation