Digital Customer Engagement Manager (SAP)

Tasks

• Advise customers on technical architecture and landscape issues.
• Support de-escalation of critical customer situations, working with relevant SAP teams.
• Participate in customer release and maintenance activities.
• Provide ongoing technical support and continuous knowledge transfer.
• Review account status and transition accounts as volume or complexity increases.

Profile

• Minimum 5 years of SAP Basis experience.
• 2+ years of cloud knowledge (e.g. solution management, consulting, or delivery program management).
• Hands-on experience with S/4 HANA Application and HANA database.
• Mandatory SAP Upgrade & Migration (OS/DB) experience.
• Experience integrating SaaS products (e.g. Ariba, Salesforce, C4S) with SAP landscape is a plus.
• Experience with any hyperscaler (AWS, Azure, or GCP).