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(Senior) Project Lead / Operations Manager (m/f/d) | German Required

Posted Oct 27, 2026

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YOUMMDAY GmbH

Berlin

EnglishLeadGerman B1–B2

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Salary in the ad

€55,000 to €79,000

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About this job

About us

To set up and further develop a customer service project for one of our clients, we are looking for a (Senior) Project Lead / Operations Manager (m/f/d) to join our headquarters in Munich or our office in Berlin as soon as possible.

Are you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics?

Then yoummday is the right place for you!

yoummday: " You made my day " - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents ("Talents") worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 350 employees ("Daymakers") at 5 locations in Europe and 1 in the USA - further growth is inevitable ;).

Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.

Your tasks

Your Mission

In this position, you build processes and structures from scratch, take full end-to-end ownership of the project, lead several Team Leads and actively drive the further development of our entire operations setup.

Your Tasks

Building and further developing scalable processes and operating models along the entire customer journey
End-to-end responsibility for the project, including performance management, as the central point of contact for our clients
Managing client relationships and stakeholders confidently, including handling escalations

Leading and developing Team Leads as well as permanent and freelance team members

Steering the project via KPIs, dashboards and quality criteria and turning insights into concrete measures

Close collaboration with Recruiting, Training, Quality and Tech

Actively shaping the strategic development of our operations setup

Your Success Goals in the First Year

Establishing and stabilizing the Team Lead structure for the project
Defined and documented processes along the customer journey
Achieving the agreed KPI targets (e.g. customer satisfaction, efficiency)

Proven experience in operations or project management, including building projects, structures or processes from scratch, not just running existing ones
Leadership experience, ideally including leading other leads or remote teams
Entrepreneurial thinking and decisiveness, even in dynamic situations
Hands-on mentality combined with high standards for quality and efficiency
Strong analytical skills and a solid understanding of KPIs
Clear, reliable communication in German and English
Ideally a business-related academic background

Your benefits: In addition to 30 days of vacation, we offer a JobLunch subsidy (€69 per month), a Givve card (topped up with €50 every month) or alternatively a subsidized Wellpass membership, discounts via Corporate Benefits, the option of JobRad bike leasing, contributions to your retirement savings (company pension scheme and capital-forming benefits) as well as amazing team and company events.
Your workplace: You work in a flexible hybrid model from one of our modern, dog-friendly offices and can also spend up to 2 weeks per year on workation within the EU (*applies only to employees with an EU passport).
Your footprint: A position in a profitable company where you have the freedom and trust to help shape it and work with us on the "future of work".
Our values: We stand out with an open, authentic culture and a high-performing, humorous team that is already looking forward to making bold decisions with you and breaking new ground that leads us to sustainable success.
Your opportunity: From day one, you have the chance to take on responsibility, drive innovation and grow both the company and yourself together with a team of experts.

At yoummday, we value diversity and equal opportunities. We welcome applications regardless of gender, background, age, sexual orientation, religion, or disability. Different perspectives make us stronger – which is why we actively promote an inclusive work environment where everyone can reach their full potential.

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Job facts

Employer: YOUMMDAY GmbH
Role: (Senior) Project Lead / Operations Manager (m/f/d) | German Required
City: Berlin
Work mode: not stated
Language: English
Seniority: Lead
Posted: Oct 27, 2026
Source: StepStone

Company rating

Glassdoor 3.3
96 reviews
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Kununu 3.7
202 reviews
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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation