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Bicycle Mechanic / Bicycle Mechatronics Technician (m/f/d) – Technical Hotline

Posted Oct 08, 2026

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Hepha GmbH

Schweinfurt

EnglishApprenticeship (Ausbildung)German B1–B2

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Salary (estimate)

Full-time reference: about €51,000/year

About this job

Introduction

Do you love bicycles and e-bikes, have strong technical expertise, and enjoy helping people solve problems? Then join our team and support dealers, service partners, and end customers as a technical contact for all aspects of our bicycles and e-bikes.

About Us

HEPHA develops high-quality e-bikes for a wide range of applications. With innovative products, outstanding quality, and a strong focus on customer service, we continue to grow across Europe. To strengthen our technical support team, we are looking for a dedicated and motivated professional to join us. Do you love bicycles and e-bikes, have strong technical expertise, and enjoy helping people solve problems? Then join our team and support dealers, service partners, and end customers as a technical contact for all aspects of our bicycles and e-bikes.

Tasks

Provide technical support to our dealers and service partners via phone and email
Assist with troubleshooting and fault diagnosis for bicycles and e-bikes
Handle service and warranty inquiries
Document technical cases and solutions
Work closely with Product Management, Quality Management, and Customer Service

Support the creation of service information and training materials

Contribute to the continuous improvement of our products and service processes

Completed vocational training as a Bicycle Mechatronics Technician, Bicycle Mechanic, or a comparable technical qualification
Solid knowledge of bicycle and e-bike technology
Strong customer service mindset and enjoyment in working with customers
Independent, structured, and solution-oriented way of working
Good German language skills; English skills are an advantage
Proficient in Microsoft Office applications

An exciting role in a fast-growing e-bike brand
A direct impact on dealer and customer satisfaction
Short decision-making processes and a high level of personal responsibility
Attractive compensation package
Modern working environment and a motivated team
Flexible working hours and a secure long-term position

Additional Information

We look forward to receiving your application, including your salary expectations and earliest possible start date.

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Job facts

Employer: Hepha GmbH
Role: Bicycle Mechanic / Bicycle Mechatronics Technician (m/f/d) – Technical Hotline
City: Schweinfurt
Work mode: not stated
Language: English
Seniority: not stated
Posted: Oct 08, 2026
Source: StepStone

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation