Technical Support Engineer

Requirements

• 3+ years of experience in technical support , application support, or a similar engineering-facing role.
• Hands-on experience analyzing logs and working with monitoring tools (e.g., Datadog).
• Basic SQL skills for investigating production data.
• Understanding of REST APIs and integrations , with the ability to read request and response payloads.
• Experience with Postman or similar API tools.
• Experience with ticketing and issue tracking tools (e.g., Jira, Zendesk).
• Strong analytical thinking and a structured approach to troubleshooting.
• Persistence and ownership in driving issues to resolution.
• Experience using metrics and reports to drive process decisions.
• Clear written and verbal communication skills in English , with the ability to explain technical issues to partners and internal teams.
• Nice to have: a background in logistics, parcel delivery, or e-commerce, and experience managing third-party vendors or carrier integrations.

Benefits

• Dynamic workplace: A digital environment with international projects and space to learn and grow
• Flexible work conditions: Hybrid working mode with a tailored remote policy
• Focus on learning: A personal budget (1.000€) for learning and development initiatives
• Physical space for ideas: A great office space in Berlin Mitte with top-tier equipment
• Transparent and competitive compensation: A salary package that reflects your expertise and experience.
• Active participation: A clear bonus system enabling participation in your and the team’s performance
• Engaging team culture: Monthly team cooking, regular events and offsites
• Vacation policy: 30 days of yearly holiday
• Reward system: Rewards for the recommendation of additional team members

About GLS/NXT

GLS/NXT was founded with the mission to build the next generation of logistic experiences driven by technology - core, adjacent & beyond. More specifically, our sphere of interest is the Logistics and eCommerce sector. We are entrepreneurs and hence always start with the user's needs. We are located between Corporate and Startups and leverage the benefits from both (startup speed and corporate muscle). GLS/NXT inhabits different project teams, acting as startups with business responsibility and setting their own vision and mission. GLS/NXT is part of the GLS IT Services GmbH.

Commitment to Diversity

GLS/NXT is an equal opportunity employer, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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