Technical Account Manager - Financial Services - RM IT Professional Resources AG

Your soft skills:

• Excellent customer orientation and communication skills.
• Strong organisational and project management abilities.
• Commercial mindset with the ability to prioritise effectively in a fast-paced environment.

Location: Frankfurt, Germany

Work setting: Hybrid

Sector: Banking

Start: ASAP

Duration: Permanent

Workload: 100%

Ref.Nr.: BH 24632

Take the next step and send us your resume along with a daytime phone number where we can reach you.

Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens, and current work-permit holders for Switzerland.

We welcome applications from individuals of all genders, age groups, sexual orientations, personal expressions, ethnic backgrounds, and religious beliefs. Therefore, there is no requirement to provide gender information or a photo in your application.

As per client requirements, we need information about your marital status, nationality, date of birth, and a valid Swiss work permit. For applicants with disabilities, we are happy to explore potential solutions with our end client.

This job advertisement was prepared with the assistance of AI technology and has undergone human review and approval.

Salary Range depending on experience: 65.000 - 105.000 EUR p.a. Bonus: depending on experience: 3.000 - 20.000 EUR Holidays: 30 days other benefits, e.g. monthly meal allowance, monthly public transport allowance Briefing Call Notes – Technical Account Manager / Customer Success Manager Position Overview

• Replacement hire for a colleague retiring.
• New role within the Frankfurt team.
• Working title: Technical Account Manager (TAM) / Customer Success Manager (CSM).
• Position sits within Sales but has a strong technical/customer coordination focus. Key Responsibilities
• Dedicated support for a handful of strategic and major customers.
• Coordinate between: o Customers o Internal SIX stakeholders o External partners involved in customer solutions
• Not a direct sales role.
• Acts as the central point of contact and coordinator for customer-related solutions. Candidate Profile
• Strong communication skills across different stakeholder levels: o Business users o IT teams o Front office and back office
• Knowledge of: o Market data vendors o Banking/financial services landscape
• Personality and cultural fit are highly important. Experience Requirements
• Preferred: ~2 years of relevant experience.
• Open to junior candidates with strong potential.
• Recent graduates generally considered too junior unless exceptional.
• Senior and highly experienced candidates also welcome.
• No age preference. Team & Location
• Based in Frankfurt.
• Team of 17 employees.
• Includes sales, sales consultants, customer service support, and operational roles.
• Works closely with international colleagues across: o Zurich o Paris o Amsterdam o Luxembourg o Poland o Italy o UK Working Style
• Team-oriented role.
• Not suited for individuals who prefer working independently.
• Strong collaboration within local and virtual international teams. Timing
• Start date: ASAP. Future Potential
• Pilot-type role in Germany.
• If successful, similar roles may be introduced in other SIX locations. Procurement / HR Process
• Procurement supports sourcing and agency coordination.
• Employment terms and contracts will be handled by HR.
• Process differs from standard procurement engagements

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation