Customer Success Manager, Mid-Market (German-speaking)

What You'll Do:

You’ll own one of the most critical levers of the business: retention, expansion, and long-term customer value. We don’t micromanage: you’ll have context, best practices, and strong support, but full ownership of outcomes. You will:

• Own a portfolio of mid-market customers and be fully accountable for renewals and expansion
• Own the end-to-end implementation of compliance frameworks with your customers, guiding them from onboarding through audit readiness
• Become a trusted compliance partner, helping customers translate structured frameworks into practical, auditable processes
• Build and maintain clear account plans for priority customers
• Run structured renewal cycles, including pricing, scope, and procurement discussions
• Proactively identify upsell and expansion opportunities and drive them to close
• Run effective QBRs with clear narratives, outcomes, and next steps
• Translate complex security and compliance topics into business value
• Maintain accurate account health, renewal forecasts, and expansion pipeline in HubSpot
• Create and improve playbooks, templates, and scalable CS processes

About You:

• 4+ years of experience as a Customer Success Manager in a B2B SaaS company, ideally between seed and Series B stage
• Proven ownership of renewals and expansion, not just relationship management
• Track record of delivering strong Net Revenue Retention in mid-market or upmarket accounts
• Comfortable managing longer cycles, complex stakeholders, and high expectations
• Confident handling tough renewal and commercial conversations
• Strong commercial mindset: you think about expansion in every customer interaction
• Able to communicate complex topics clearly in German (C2) and English
• Highly structured and process-driven, even in fast-moving environments
• Comfortable operating with autonomy and ambiguity in an early-stage company

Nice-to- have:

• Exposure to compliance, information security, risk, or GRC topics
• Experience building or improving CS processes and tooling from scratch

What we offer

• Remote Work: 100% remote work with a virtual office in Gather.
• Competitive Salary: Industry-competitive local salaries. We pay local rates that are at or above the market. We share this philosophy with GitLab.
• Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.
• Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.
• Development Budget: €1,000 annual personal development budget.
• Home office Budget: Home office budget and access to co-working spaces.
• Holidays: 26 days holiday + local public holidays.
• Health Insurance: Comprehensive health coverage.
• Annual Retreat: Annual retreat to build connections and inspire ideas (this year we've met in Alicante, Spain!).
• Company Events: Company-wide events to build relationships and have some fun!
• Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).

Interview Process:

1. 45 min - Intro call with Talent team

2. 45 min - Interview with CS Lead

3. Take-home Assessment

4. 45 min - Role-play with CS Lead

5. 30 min - Culture-focused interview with Co-Founder

Please note: We are an equal-opportunity employer and a remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small, fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. Read more about our Remote Culture here https://www.notion.so/Remote-Culture-93bf571583904c5e814b7afd83c240f2?pvs=21.

We show an excerpt and a link, and the full text when the source allows it. Brands and logos shown belong to their owners.

Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Posted Nov 01, 2026

Posted Nov 01, 2026