Customer Success Manager (gn) Enterprise Dresden Area

You will report to the Head of Customer Success and work cross-functionally with Product, Engineering, Design, and your Revenue colleagues to bring innovative solutions to the market that allow our customers and users easier access to Physical AI than ever before. Our international teams consist of over 100 colleagues who value knowledge sharing and unique ways of doing things.

Requirements

• Several years of proven experience in Customer Success or Account Management within B2B Enterprise environments.You have successfully worked with large Enterprise accounts and have a strong understanding of how Enterprise organisations buy and scale complex solutions.
• Excellent communication and interpersonal skills to manage diverse stakeholders. You are equally comfortable in a room with engineers or C-suite.
• Proven experience working in startups or fast-paced, fast-changing, organisations. You have high tolerance for ambiguity and quickly learn and adapt to new situations.
• Strong understanding and experience with technical products, preferably in the robotics, software development,or deep tech sectors. Coupled with a strong understanding of how enterprise customers purchase and scale complex solutions in this space
• Proven ability to work cross-functionally with Sales, Product, Engineering and Design teams. You are someone who can motivate others around you for the same goal.
• Strongself-organisational skills and attention to detail. You are good at planning, documenting, and maintaining an up-to-date CRM (Hubspot, Salesforce), CS platform (Planhat, Velaris etc.),and tickets (Jira).
• Proactive mindset with a focus on continuous improvement.
• Professional proficiency in German and English
• Willingness to travel as needed to meet your Customers and attend trade fairs.

Team

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation