Job Board

Support Engineer (m/f/d)

Posted Oct 09, 2026

Analyze in Job Fit

Flix

Berlin

EnglishApprenticeship (Ausbildung)No German needed

Open the original posting

Saving starts the application package.

Job Fit

See how close your profile is to this ad.

Salary (estimate)

Full-time reference: €44,000–€58,000/year

About this job

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As a Support Engineer (m/f/d) at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support.

You'll be part of a globally distributed IT Infrastructure Support Team , within our Foundation Division, that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud environment, and technical event support.

About the Role

Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience
Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting
Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive
Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM
Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency

Build hands-on experience with device management platforms and IT infrastructure tooling

Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects

A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems)
2–4 years of experience in IT support, service desk, or technical customer support
Solid working knowledge of Office 365 and standard workplace collaboration tools
Comfort communicating clearly and patiently with non-technical users
Curiosity and a genuine eagerness to learn new technologies and workflows
Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot)
Experience administering Atlassian tools (Jira, Confluence, JSM)
Experience supporting employees across multiple time zones or global offices (nice to have)

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

Travel perks : 12 free Flix vouchers + 12 discount vouchers for friends & family.
Work from (M)Anywhere : Depending on your role, work from another location for up to 60 days per year.
Hybrid work model : We are an office-first company, but we offer flexibility to balance work and life.
Wellbeing support : Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
Learning & Development : Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
Mentoring Program : Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.

As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!

We show an excerpt and a link, and the full text when the source allows it. Brands and logos shown belong to their owners.

Job facts

Employer: Flix
Role: Support Engineer (m/f/d)
City: Berlin
Work mode: not stated
Language: English
Seniority: not stated
Posted: Oct 09, 2026
Source: Greenhouse

Company rating

Glassdoor 4.2
706 reviews
View on Glassdoor
Kununu 3.8
515 reviews
View on Kununu

Similar jobs

Founding Backend Engineer(Go)
TechBiz Global GmbHBerlin, Berlin
Glassdoor 4.9 (26)
EnglishFluent German (C1+)
Posted Nov 01, 2026
Estimate: about €67,000/year
TechBiz Global GmbHBerlin, Berlin
Glassdoor 4.9 (26)
EnglishFluent German (C1+)Fixed-term contract
LieferandoBerlin
Glassdoor 3.5 (386)
EnglishNo German neededGrowing fast

Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Broad estimate: €44,000–€75,000/year

Broad estimate: €44,000–€58,000/year

Support Engineer (m/f/d)

Job Fit

About this job

About the Role

About You

What We Offer

Why Join Flix?

Job facts

Company rating

Similar jobs

Founding Backend Engineer(Go)