Responsibility for the processing and monitoring of customer orders (from order entry through delivery and invoicing)
Reviewing customer orders for prices, terms, delivery times, availability, and contractual requirements
Coordinating and collaborating with Finance, Logistics and other internal departments
Monitoring the entire order-to-cash process and ensuring smooth operations
Maintaining and updating customer, order, and master data in the ERP system
Monitoring delivery dates and proactively communicating deviations, delays, or changes
Processing order changes, cancellations, credit memos, and complaints
Coordinating with Finance regarding invoicing, payment terms, open items, and, if applicable, credit limits
Creating and maintaining reports and KPIs for order and delivery performance
Identifying process issues and developing improvement measures
Assisting with the optimization and standardization of order management processes
Profile
Completed business training or a college degree, ideally with a focus on business administration, logistics, supply chain, or a related fieldProfessional experience in order management, customer service, sales operations, or a comparable cross-functional role
A solid understanding of business and financial concepts
Understanding of the order-to-cash process and, ideally, experience with ERP systems
Proficiency in Excel and reporting
A structured, meticulous, and reliable approach to work
Strong initiative and a hands-on mindset
Highly service- and customer-oriented
Ability to manage multiple tasks simultaneously and maintain a clear overview even when faced with last-minute changes
We offer
Responsibility from Day One: You’ll serve as the primary point of contact for your projects and manage them independently across various departments.
Creative Freedom: You’ll have the opportunity to actively challenge existing processes, identify areas for improvement, and implement your own solutions.
Career Growth: This position offers the opportunity for professional and personal growth and the potential to take on additional responsibilities in the future.
Hands-on culture: We’re looking for people who think proactively, take responsibility, and work together to find solutions—even when the path forward isn’t already laid out
We take work–life balance seriously and provide flexible working conditions that support both professional and personal needs
Flexible working arrangements and a modern work environment
We strongly believe in lifelong learning and view continuous professional development as a core element of our culture.
You will benefit from 30 days of annual leave, in addition to company holidays on carnivals „Rosenmontag “, on Christmas Eve, and on New Year’s Eve.
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