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Posted Nov 02, 2026
Hotel Res Bot UG UG (haftungsbeschränkt)
Köln
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Salary in the ad
€30,912 to €35,000/yr
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Company Overview
Hotel Res Bot is a fast-growing company helping hotels and travel agencies automate their inbound communications using self-trained AI.
Our platform is designed specifically for reservation and group sales teams, helping them manage and respond to high volumes of inbound email communication more efficiently and consistently.
We integrate with hotel systems such as PMS and booking engines, but our core focus is improving how hotel teams handle guest and group requests via email in their daily operations.
We are a small, international team working in a trust-based, remote-first environment where ownership, clarity, and direct communication matter more than hierarchy.
Job Summary
This is a client success role focused on helping hotel reservation and group sales teams adopt new ways of working, integrate our system into their daily operations, and build long-term, trusted relationships.
You will act as the main point of contact for your clients and ensure the system becomes part of their day-to-day workflow, particularly in how they manage and respond to inbound emails, enquiries, and group requests.
The role is about driving real usage and long-term value in operational environments — not sales and not technical implementation.
You should understand how hotels operate, especially reservation or sales departments, and be comfortable working with hotel systems and communication workflows.
Attitude & Culture
Since this is a fully remote position within a small but close-knit international team, we place strong importance on finding someone who is comfortable working independently, communicating clearly, and taking ownership of their responsibilities.
We work in a trust-based, non-micromanaged environment. You have flexibility in how and when you work, and in return we expect reliability, accountability, and good judgement in managing your clients and responsibilities.
Support and collaboration are always available when needed, but this role is best suited to someone who is proactive, organised, and comfortable operating with a high level of autonomy.
We also place strong value on a healthy team and error culture. We focus on learning and improving together rather than assigning blame. Open, respectful communication is essential to us — disagreement is welcome, but personal attacks are not. Maintaining a constructive and collaborative environment is especially important in a fully remote company.
Your Impact
Client Success & Adoption
The Voice of the Customer
Relationship Ownership
Internal Collaboration
The Hotel Operator
The Communicator
Tech-Aware (but not technical)
Project Management (Nice to Have)
Ownership Mindset
Growth & Development
This role offers clear long-term development opportunities into:
We actively support learning, ownership, and internal progression.
How to Apply
Equal Opportunity Statement
Hotel Res Bot is an equal opportunity employer. We value diversity and are committed to creating a respectful, inclusive, and collaborative environment for all employees.
Bereitgestellt in Kooperation mit der Bundesagentur für Arbeit.
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From €16/hr
Broad estimate: about €68,000/year
Eurowings Digital GmbHKöln
Glassdoor 4.3 (27)Kununu 3.8 (67)
From €100,000/yr
Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation
