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Senior Expert Returns Management Europe (m/f/x)

Posted Nov 01, 2026

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DHL eCommerce Holding GmbH

Bonn

EnglishSeniorNo German needed

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Salary (estimate)

Broad estimate: €44,000–€58,000/year

About this job

Senior Expert Returns Management Europe (m/f/x)

Location: Bonn / Department: OOH & Returns Management

Job Purpose

The Returns Manager owns and governs DHL eCommerce’s European returns activities. The role is accountable for defining and executing the European Returns Strategy, ensuring achievement of commercial, customer and operational objectives across the DHL eCommerce network.

The position requires strong analytical skills, deep process understanding, and the ability to lead complex cross‑border and cross‑functional initiatives from concept to launch.

Your Tasks

Own and continuously evolve the European portfolio of cross-border returns products and services for eCommerce customers.
Ensure smooth and reliable service delivery in close collaboration with Operations, IT and Customer Service.
Define, own, and govern the European returns operating model and drive implementation decisions across for European countries
Continuously monitor key performance indicators and define improvement measures where required.
Acts as trusted advisor to the DHL eCommerce Leadership Team on Returns strategy, investment priorities and business performance.

Drive and implement sustainable product development initiatives, such as improving customer experience and introducing additional services for eCommerce merchants.

Own and Steer collaborations with external service providers, including partner organizations and third-party logistics providers, as well as other DHL divisions such as DHL Supply Chain.

Lead the European network with returns management experts across DHL eCommerce Solutions countries in Europe and beyond.

Drive and implement sustainable product development initiatives, such as improving customer experience and introducing additional services for eCommerce merchants for XB and domestic.

Experience & Qualifications

At least 5 years of experience in product management, logistics, supply chain, e-Commerce or in commercial logistics functions
Experience working in international logistics or cross‑border processes is must
Strong understanding of product design and operational flows, especially in the area of returns (domestic and crossborder)
Master's degree in Business, Logistics, Supply Chain Management, or a closely related field.

Skills & Competencies

Strong commercial acumen
Fluent in English; additional languages is a plus
Strong communication and presentation skills.
Experience working in international and agile cross-cultural environments.
High flexibility, solution-oriented mindset, and strong ownership.
Product management tools (e.g., Jira, Confluence), Data analysis (e.g., Excel, Power BI), Process documentation (e.g., Visio, Miro)

If you have any questions, Charlotte Meyer will be happy to assist you as your first personal contact

We are looking forward to receiving your application!

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Job facts

Employer: DHL eCommerce Holding GmbH
Role: Senior Expert Returns Management Europe (m/f/x)
City: Bonn
Work mode: not stated
Language: English
Seniority: Senior
Posted: Nov 01, 2026
Source: phenom

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Senior Expert Returns Management Europe (m/f/x)

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