Senior Technical Customer Success Manager (all genders)

The job sits where AI, SaaS, and operational excellence (supply chain, for example) meet. You will use AI tools in your daily work and get noticeably better at your job because of it.

What you will do

• Take ownership of the customer after the first pitch and carry the relationship through close, integration, and later expansion.
• Build lasting relationships with C-level executives and their teams inside large, complex enterprises.
• Lead customers through deep dives and product Go-Lives, then keep the relationship growing over time.
• Develop a thorough understanding of what our customers struggle with, particularly in operational areas such as supply chain.
• Work closely with product engineers and founders, bringing what you hear in the market back into messaging, strategy, and roadmap.
• Keep the pipeline clean and the forecast accurate in our CRM.
• Help shape our product and go-to-market strategy, and keep testing, learning, and improving how you work.

What we are looking for

• 3-8 years of professional experience in a demanding setting: top-tier management consulting, venture capital or growth equity, a fast-moving high-growth startup, or B2B SaaS / enterprise software sales.
• Driven and quick to learn, with an appetite for complexity. You want to build rather than just execute, and you take responsibility early.
• Able to grasp complex products and business processes fast and explain their value clearly to buyers without a technical background.
• A structured, analytical, and highly proactive way of working.
• Someone who gets their hands dirty. Nobody here is above any task, and that is a big part of why we move fast.
• Real curiosity about AI tools and the willingness to make them part of how you work. Excited to help define what modern, AI-driven go-to-market looks like.
• Keen to become a top commercial operator, whether or not you have a classic sales background.
• Strong academic record. A well-regarded university is a plus.
• Excellent communication skills in German and English. Additional languages are a plus.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation