Head of Operations (m/f/d)

You report directly to the founders and our diffrent department Heads. This is not an admin role. Half of it sits right next to the customer.

What you'll own

• Customer delivery and onboarding. From signature to live. You run the rollout plan with our Forward Deployed Engineers and solution architects: kick-off, access and security onboarding, milestones, steering meetings. You make sure every customer reaches value on time, and you spot the risk before it becomes an escalation.
• Commercial operations. Contracts, order forms, framework agreements, procurement and supplier onboarding at enterprise customers, invoicing and collections. You make the paper process predictable so deals close faster and cash comes in on time.
• Partner operations. We work with SAP consultancies and system integrators who use Qorelo in their own client projects. You set up and run how that works in practice: agreements, enablement, joint delivery, reporting.
• Finance and planning. Budget, burn and runway tracking, monthly reporting, board and investor material, together with our external tax advisor and accountants. You know the numbers and can explain them.
• People operations. Hiring process, onboarding, contracts, payroll setup, equity administration, tools. Every new joiner is productive in their first week.
• Systems and process. You decide what we build, what we buy and what we outsource, and you use AI to keep the team lean.

What you need

• 4+ years in operations, delivery or customer-facing project roles, with at least 2 years at a B2B software startup or scale-up.
• Hands-on experience running enterprise rollouts or implementations: you have taken software through enterprise IT, security, procurement and works council onboarding.
• Commercial and financial fluency: you can read a contract, build a budget, track runway and explain the numbers to a board.
• You build process only where it helps, and you are just as happy doing the work yourself as designing the system for it.
• You use AI tools in your daily work and are curious about what else they can automate.
• Business-fluent German and English. Most of our customers are in DACH.

You might be a fit if

• You have worked in or around the SAP ecosystem, at a consultancy, system integrator or SAP software vendor, and know how a transformation programme runs.
• You have been an early operations, chief of staff or COO hire at a startup and built the operating backbone from scratch.
• You have worked with partners or resellers and know what it takes to make a channel deliver.
• People call you when something has to get done and nobody owns it.

What we offer

• Real ownership. Meaningful equity and a direct hand in how Qorelo is built. We're looking for people who want to shape a company, not join one.
• Competitive salary, benchmarked for senior operations leaders in Berlin.
• The scope. You build the operating backbone of a company selling to Fortune 500 and DAX 40 customers.
• The team. Short paths, fast decisions, and a direct line to the founders.
• 25 days paid vacation + German public holidays.
• Company offsites with the whole team.
• An office at the Wasserturm in Prenzlauer Berg, and the flexibility to work where you are most effective. The fridge is stocked.
• Wellhub membership, top-tier equipment and access to the latest AI tools.

Hiring process

• Intro call (30 min)
• Deep dive on your operations and delivery background with Louis, our CEO (60 min)
• Offer

How to apply

Send us your CV at ----- or apply on our careers page. No cover letter needed, but we would love two or three sentences on the messiest rollout or operational problem you took over, and how you fixed it.

Qorelo is an equal opportunity employer. We make our decisions regardless of gender, age, origin, religion, disability or sexual identity.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation