Working Student Retail Operations - Customer Service (m/f/d)

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BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 7100 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.

Join us in shaping the future at our location in Köln as a

Working Student Retail Operations - Customer Service (m/f/d)

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YOUR RESPONSIBILITIES

• You independently handle customer complaints, service cases, and inquiries from European retail stores.
• You communicate with customers via written and telephone channels in a professional, brand-consistent, and solution-oriented tone of voice.
• You ensure timely, transparent, and customer-oriented case resolution while acting as the central interface between retail stores, end customers, and internal departments.
• In addition, you support Location Listing & Reputation Management (e.g., Google Business, Apple Maps, Bing).