Onboarding Implementation Consultant (f/m/d)

Technical Implementation & Delivery

• Operate as the lead point of contact and accountable delivery owner throughout the entire onboarding phase.
• Manage end-to-end technical implementation: REST API integration, Mobile SDK deployments (iOS, Android, React Native), identity flow configuration, and third-party system connections.
• Develop and maintain a living integration map for each customer (architecture, data flows, authentication model, SDK/API usage patterns, third-party dependencies) — handed over to the CSM at handoff.
• Proactively share IDnow integration best practices throughout implementation (API usage patterns, error handling, retry logic, webhook reliability, SDK standards, security) and challenge deviations from them.
• Act as the customer's trusted advisor — evangelise IDnow's technology in their specific context and explore the "art of the possible" beyond the initial scope.

Issue Management & Internal Collaboration

• Act as the primary escalation point for all technical and product issues, communicating progress to the customer with full transparency and ensuring they always have a clear next step or workaround.
• Liaise with Product and Technical teams to resolve issues; report recurring blockers with structured, evidence-based feedback.
• Escalate critical blockers to management with full context (customer impact, SLA risk, proposed resolution path).
• Ensure implementation strictly reflects contracted scope — flag any out-of-scope requests to the relevant Commercial or CSM owner.

Hypercare & Stabilization

• Own the hypercare phase post-go-live, tracking KPIs: conversion rate, open issue volume, SLA compliance, and end-user experience metrics.
• Hand off to CSM only when KPI stability is reached and agreed success criteria are met — maintaining a clear view of the gap between actual performance and contracted targets throughout.

Customer Relationship

• Build and maintain strong relationships with technical decision-makers (data standards, programming, IT architecture, security) and articulate benefits at all stakeholder levels to drive buy-in.
• Support the pre-sale process including technical workshops, costed SoWs, and high-level project plans.
• Prepare whitepapers, articles, and content to educate and engage potential and existing clients.

Your profile

Preferred Experience

• 3+ years of experience as either a Technical Account Manager or a Technical Project Manager, in a SaaS environment .
• Always on the lookout for evolutions in legislation and regulations that are relevant to our customers and their markets.
• Understanding of security principles and data protection regulation .
• Ability to identify benefits that are relevant for all levels to improve the buy-in of customers.
• Knowledge of web technologies , HTTP/HTTPS, REST API, JSON.
• Knowledge of mobile technologies : native Android and iOS, Cordova and React native, and SDKs.
• Practical experience with at least one programming language – ideally Python, Java, JavaScript, Swift/Objective-C is a plus.
• Motivated to make a difference and passionate about process improvements.
• Autonomous in project management and client relationships.
• Ability to translate complex and/or technical information to different audiences.
• Strong prioritization and goal-setting skills.
• Excellent written and oral communication skills , as well as presentation skills.
• Fluency in Germany and English required , other EU languages are highly valued.

Desirable additional skills:

• Knowledge of Cloud providers – AWS, Azure, Google Cloud.
• Familiarity with identity verification concepts , KYC/AML compliance frameworks, or regulated industry environments (banking, insurance, telco, healthcare).
• Exposure to eIDAS, EUDI Wallet, or qualified electronic signature (QES) frameworks.

Perks & Benefits

• Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
• We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
• We make your remote work comfy: we provide support on equipment and offer flexible working hours.
• We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
• May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
• Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
• In addition to the perks & benefits above, we offer specific benefits that differ between our locations.

IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.

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Posted Nov 01, 2026

Posted Nov 01, 2026

Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation