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Posted Nov 02, 2026
München
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Salary (estimate)
Broad estimate: €44,000–€58,000/year
You make sure our customers truly live their quality processes, not just document them. You own customer onboarding and long-term customer success end-to-end, serving as the trusted advisor between life sciences quality teams, technical configurations, and our product team.
Activities
You'll join a team of 5 highly motivated colleagues with daily exchange as needed. Challenges are discussed and aligned together, nobody works in a vacuum.
Application Process
Our hiring process
Playbook® is building the Operating Memory for regulated industries.
In life sciences and other highly regulated sectors, companies run on thousands of written procedures - SOPs, work instructions, policies, manuals, and how-to guides. Employees are expected to find, understand, follow, and stay trained on the right procedure at the right moment. That system is breaking under the weight of information overload.
Playbook® turns procedural documents into structured, usable data - making critical operational knowledge consumable by humans, software systems, and AI agents. This living layer of procedural knowledge is what we call Operating Memory.
We work with leading global life sciences companies and are building the foundational data model for procedural knowledge in regulated industries. We're an early-stage, founder-led company with high ambition, high standards, and a strong bias toward execution.
AI agents can't run on tribal knowledge. They have to operate from the same approved procedures, controls, and traceability as the people beside them.
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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation
Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation