Customer Success Manager

• Onboard new clinics and configure Emma to match their workflows, phone setup and practice software
• Be the go-to contact for your clinics, from small practices to large clinic groups
• Run trainings and regular check-ins so practice teams use Emma every day
• Keep an eye on account health, spot risks early and find opportunities to grow accounts
• Solve customer questions fast and hand technical issues to engineering with the right details
• Turn customer feedback into clear input for our product team
• Help build our CS playbook, help center and processes as we scale across Europe

Who thrives here

• You genuinely enjoy talking to customers, on the phone, on site and in writing
• You're technically curious, understand how software, integrations and phone systems fit together, and can explain them simply to a busy practice team
• You bring experience in customer success or account management, ideally in B2B SaaS
• Big plus: you're a trained veterinary nurse (TFA) or have worked in a vet practice yourself, so you know practice life from the inside
• You're structured and reliable, and you keep your accounts and CRM clean
• You speak fluent German and English, more languages are a plus

What we offer

• Competitive salary and equity
• A role you can shape from day one as we build out customer success
• Direct access to the founders and full visibility into every decision
• A small, talent-dense team in Berlin that works with speed and intensity

Interview process

• Intro Call
• Deep Dive
• Take-Home Case
• Meet the Team
• References
• Offer

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Listed on a job portal Nov 14, 2026