Business Operations Executive (m/f/d)

Management System & Operating Cadence

• Own and run the recurring business management system for both Business Units, including (but not limited to) Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and program and phase-gate reviews — on a Europe-aligned calendar.
• Orchestrate the preparation and consolidation of leadership review materials — enforcing quality standards, timelines, and pre-read deadlines.
• Apply consistent standards across both Business Units so that every review meets the same bar for quality and rigor.

Performance Visibility & Insight

• Maintain dashboards and reporting that give leaders clear, data-driven visibility into business performance, including Service KPIs.
• Establish a consistent measurement system for objectives and key results (OKRs) and track progress against targets.
• Monitor leading indicators to identify risks and trends early — surfacing issues before they become misses.

Execution & Accountability

• Track actions, decisions, and commitments to closure, ensuring every item has a clear owner and due date.
• Coach teams to bring structured problem-solving to every performance gap — a clear problem statement, root cause, and corrective action.
• Escalate risks and barriers promptly, and drive issues and decisions to timely resolution.

Service & Customer Performance

• Bring visibility to field service performance, service and spares revenue, and customer satisfaction and equipment uptime.
• Track field service engineer training and readiness, and help establish clear service-operations processes and escalation paths.
• Partner with Sales and Field Service on customer-satisfaction recovery plans and their execution.

Financial Performance & Planning

• Provide objective visibility into revenue, gross margin, and contribution-margin performance, partnering with Finance to ensure accuracy.
• Support the annual operating plan (AOP), strategic planning, and forecasting cycles — helping translate strategy into measurable objectives and disciplined, credible commitments.
• Facilitate Gross Margin program reviews, tracking margin-improvement initiatives through to committed financial benefit.
• Govern the cadence around new-product introduction and design-win programs, tracking milestone achievement, program returns, and delivery commitments.

Cross-Functional & Regional Collaboration

• Partner across Operations, Quality, Sales, Finance, IT, and other functions to ensure the Business Units’ requirements are clear, aligned, and delivered.
• Coordinate across European sites and regions so that regional performance is reconciled into a single, enterprise view.

Executive Partnership

• Serve as a trusted partner and extension of the Business Unit General Manager, exercising delegated authority to drive execution and accountability.
• Provide strategic context, align on business priorities, and ensure the management system reflects the reality of the business.
• Role-model the company’s high-performance culture and lead by example.

Your profile

The ideal candidate brings strong operational and financial judgment, executive presence, and the ability to influence and drive accountability across a complex, multi-region organization.

What you will bring.

• Based in Germany strongly preferred (other European locations considered), with the ability to travel to and work effectively across European sites, time zones, and cultures.
• Bachelor’s degree in business, engineering, operations, or a related field.
• 8+ years of progressive experience in business operations, operational excellence, program or project management, finance, or general management, including experience partnering with or supporting senior executives.
• Strong business and financial acumen — comfortable working with P&L, gross margin, forecasting, and operating metrics.
• Demonstrated success running operating cadences or governance processes (business reviews, operating reviews, program reviews) in a complex, matrixed organization.
• Proven ability to lead cross-functional initiatives involving multiple stakeholders and competing priorities, holding others accountable to commitments made.
• Excellent written and verbal communication skills, including preparing executive-level materials.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and collaboration tools such as Teams, SharePoint, and OneDrive.
• Ability to operate independently, exercise sound judgment, and handle confidential information with the highest level of discretion.
• Fluency in English required.

Preferred Qualifications

• German language proficiency strongly preferred; additional European languages a plus.
• Service, aftermarket, or field-operations business acumen — familiarity with installed-base economics, field service operations, and customer satisfaction / uptime metrics.
• Semiconductor, capital equipment, or advanced-manufacturing industry experience.
• Familiarity with new-product introduction (NPI) and phase-gate processes.
• MBA or equivalent advanced degree.

What We Offer.

• A combined environment that values continuous learning & growth, problem solving, innovation, and teamwork to achieve mutual success.
• Employee Referral Program
• Mental Health & Wellness Benefits
• Continuing education opportunities

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation