MCX Technical Support Engineer

Einleitung

Founded on decades of mission-critical communication expertise, Cybertel Bridge designs and manufactures both MCX server solutions and devices at its own facility in South Korea. The company pioneered SIP-based Push-to-Video services for Korean Air Force as early as 2012 and has since delivered advanced MCX solutions to major national-scale deployments. With full in-house R&D, production and quality control operating under a single management structure, Cybertel ensures flexible decision-making, rapid execution and high-quality delivery.

As all devices are manufactured in a democratic, cybersecurity-conscious nation—South Korea—Cybertel provides assurance of supply-chain integrity for government customers who prioritize trusted manufacturing.

Ihre Aufgaben

• Proprietary MCX Solution and Platform Maintenance
• Linux Server Administration
• IP Network Analysis and troubleshooting
• Analyze SIP signaling and resolve incidents related to VoIP services.
• System Monitoring and Log Collection and Analysis
• Customer technical support and issues management
• Support system patching, software upgrades, and deployment processes
• Technical collaboration with Development and QA teams

Ihr Profil

• Fluent in English communication
• Experienced in Linux system operations and incident/fault analysis
• Understanding of IP networking, including TCP/IP, Routing, DNS, VPN and Firewalls
• Understanding of SIP protocols and VoIP technologies.
• Capabilities in log collection, analysis, and technical troubleshooting
• Capabilities in using packet analysis tools such as Wireshark and tcpdump etc