*NewTech** stands for next-generation technologies and new markets. To ensure our electrified and hydrogen-based solutions succeed globally, service must be designed as a core value driver from day one.
As Service Coordinator, BU NewTech, you will play a pivotal, build-up role at the interface between Business Unit NewTech and Business Unit Service. You will define, establish and scale the global service strategy for NewTech products, ensuring service readiness globally throughout the entire product lifecycle. You will also be responsible for the service specialists of NewTech (or similar).
You will act as the single point of contact for all service-related topics from a NewTech perspective, embedding service into product development, market entry and go-to-market decisions - while leveraging the existing global service organization as a strategic partner.
*Key activities include:**
Design, own and continuously develop the global service strategy and concepts for NewTech products in cooperation with relevant stakeholders from BU Service and BU NewTech, ensuring our aspired customer experience and growth ambitions
Translate product, market and customer requirements into scalable, competitive and executable service concepts
Act as the central interface between BU NewTech and BU Service across the full product lifecycle; represent service interests in NewTech Product Creation Process (NPCP) and project governance bodies
Responsible for BU NewTech internal service specialist
Shape go-to-market decisions from a service perspective, including definition of relevant markets and derivation of required service capabilities per market (e.g. technicians, spare parts, tools, systems, training)
Plan, prioritize and steer all service-related work packages within NewTech projects, ensuring on-time and market-ready delivery
Ensure a smooth service operation from market entry to series operation by aligning organization, processes, systems and operational workflows
Assess service and operations readiness of new products prior to market launch (“What is marketable from a service perspective – and what is not?”)
Support introduction and pricing of NewTech service offerings
Ensure consistent, user-friendly and market-ready service documentation is available in a way that works with the standard DEUTZ Service applications (e.g. Serpic)
Ensure and enable diagnostic capabilities of NewTech products, including implementation of FoTa solutions for systems and batteries in a way that works with the standard DEUTZ Service applications (e.g. Serdia 4.0)
Develop service upselling models, contributing to sustainable, scalable service revenue streams
Support the target-oriented build-up and continuous development of the global service organization for NewTech products in alignment with BU Service.
Support Service Network Development on identifying white Spots for NewTech Customers
Responsible for NewTech service technicians
*Qualifications & Experience:**
University degree in (Industrial) Engineering, Business Administration, Service Management or a comparable qualification
At least five years of professional experience in service, after-sales, or project-based environments, ideally within industrial, automotive or mechanical engineering sectors
Proven experience in cross-functional interface roles between Service, Sales, R&D, and Product Management e.g. in product development or market launch projects
End-to-end understanding of service topics across the product lifecycle, particularly spare parts, service documentation, diagnostics and service concepts
Experience in planning and steering work packages within projects
Familiarity with diagnostic systems and digital service tools (e.g. SerDia, FoTa or comparable solutions) is an advantage
Ability to structure complex technical and organizational requirements and translate them into market-ready service and operations concepts
Strong communication, coordination and stakeholder management skills
Structured, proactive and solution-oriented working style
Fluent German and English, written and spoken
*Working Conditions:**
Location: Oss (Netherlands) or Cologne/Aachen region (Germany)
Date of entry: Immediately
Predominantly office-based with hybrid working options by agreement
Full-time position (40 hours per week)
Contract type: Permanent
Up to 20% travel
Have we caught your interest? Then we look forward to receiving your application.
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