Customer Success Manager

What you’ll be doing

• Build and maintain strong, strategic relationships with your customers as a trusted advisor
• Lead regular check-ins and Business Reviews tailored to your customer segment to align on goals, showcase value, and strengthen the partnership
• Take full ownership of renewals by preparing, coordinating, and guiding customers through a clear and value-driven renewal process
• Monitor customer health, identify risks early, and develop actions to prevent churn
• Identify and drive upsell and expansion opportunities based on customer needs and product usage
• Create structured Account Plans that outline goals, success criteria, and actionable next steps
• Provide proactive guidance on platform adoption, best practices, and approaches to strengthen internal communication
• Use engagement and usage insights to help customers optimize their platform experience
• Stay current on product updates, new features, and industry trends to support customers with relevant knowledge
• Represent the Voice of the Customer by sharing structured feedback with internal teams to support product improvements
• Support Marketing initiatives such as customer stories, events, and community engagement

What you need to be successful

• 3+ years in Customer Success, Account Management, or a hybrid Sales/CS role within SaaS
• Business fluent in German and English
• Fluency in a third language such as French is a plus
• Proven experience owning a revenue quota (Renewals and/or Upsells) with a track record of meeting or exceeding targets
• Comfort navigating contract discussions and commercial negotiations with procurement and decision-makers
• Ability to move beyond "support" conversations to discuss business value, ROI, and long-term strategy
• Ability to manage high-stakes situations, such as turning around at-risk accounts
• Exceptional presentation skills, capable of leading Executive Business Reviews with C-Level executives

What you'll get

• Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
• Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
• Support - we’re offering a company pension scheme
• Volunteers Day - you’ll get one day off per year for supporting a social project

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Posted Nov 03, 2026

"visa support" · "relocation package"

Posted Nov 03, 2026