(Senior) Customer Success Manager (German-speaking)

We're also investing heavily in AI tooling to make our CS team more effective. You'll be hands-on with these tools in your daily work and help shape how the team adopts them.

Tasks

What You'll Do

• Act as the main point of contact for our enterprise and growth accounts in German-speaking markets (and others).
• Drive customer onboarding, training, and adoption of our platform.
• Develop success plans and track business outcomes for each customer.
• Take full end-to-end ownership of customer tickets, escalations, and daily operations.
• Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell.
• Manage renewals and mitigate churn risks.
• Represent the customer voice internally, influencing product priorities.
• Lead QBRs and strategy workshops with client executives.
• Use AI tools in your daily work and contribute to how we use them across the CS team.

Requirements

What You Bring

• 5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS.
• Track record of managing enterprise accounts and driving measurable outcomes.
• Strong understanding of SaaS metrics and customer lifecycle management.
• Excellent communication, presentation, and stakeholder management skills.
• Curiosity and openness toward AI tools. You don't need to be a technical builder, but you should be excited about using AI to do your job better.
• Minimum C1 German language skills and strong business English.
• Ability to collaborate across functions and cultures.
• A proactive, problem-solving mindset with high ownership.

Benefits

What You'll Get

• A stable, international career in a profitable and growing SaaS company.
• Direct impact: your work influences how millions of people move in cities worldwide.
• Work closely with founders and senior leadership in a high-trust environment with fast decision cycles.
• Hybrid/remote flexibility (3+2 model).
• 25 days of vacation plus workation options.
• Competitive compensation.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation