Customer Success Team Lead (German-speaking)

Drive the team's upsell performance

• Coach CSMs on spotting and running framework and service upsells within their books
• Keep the team's upsell pipeline clean and be accountable for the team's upsell number

Run your own portfolio

• Manage customers end to end: implementation, audit readiness, ongoing compliance, and upsell within those accounts
• Stay close enough to the day-to-day work that your coaching is grounded in it

ABOUT YOU

This is a player-coach role where you'll be 60-70% hands-on operating with your own book of business, and 30-40% conducting management tasks. You'll be the line manager for all CSMs and run 1:1s, feedback loops, onboarding, and provide inputs to performance reviews and career development, while keeping a reduced portfolio of your own customers (because we don't think you can coach CSMs well on work you don't do).

• You've managed or formally coached CSMs before for at least 1 year and want to keep doing it; this isn't a first step into management
• 4+ years as a Customer Success Manager in B2B SaaS, ideally with mid-market or DACH Mittelstand customers
• Fluent German and English as our CSM team works with customers in both
• Comfortable with a revenue component: you've carried an upsell or NRR target yourself and can coach others toward one
• You've built automations or AI workflows for yourself or your team, not just used chat tools, and you'd want to do the same here.
• Structured and direct in feedback; you can run a hard performance conversation without the Head of CS in the room
• You work well in a written-first remote team: clear specs and updates over meetings, high ownership, low need for synchronous oversight

NICE TO HAVE

• Experience in compliance, information security or GRC (ISO 27001 or TISAX in particular)
• You've built or reworked a CSM onboarding programme before
• You've worked in a fully remote team of a similar size

INTERVIEW PROCESS

1. Screening call with Steve, our recruiter

2. Interview with Kuba, Head of Customer Success

3. Take-home challenge

4. Challenge interview with Kuba and Fabiola, our CEO

5. Culture interview with Grigory, CTO

6. Meet for a final lunch in-person with Kuba (we'll fly you!)

WHAT WE OFFER

• Remote Work: 100% remote work with a virtual office in Gather.
• Competitive Salary: Industry-competitive local salaries. We pay local rates that are at or above the market. We share this philosophy with GitLab.
• Equity: Generous equity package – we're all owners of Secfix and beneficiaries of our collective success.
• Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.
• Development Budget: €1,000 annual personal development budget.
• Home office Budget: Home office budget and access to co-working spaces.
• Holidays: 26 days holiday + local public holidays.
• Annual Retreat: Annual retreat to build connections and inspire ideas (this year we've met in Alicante, Spain!).
• Company Events: Company-wide events to build relationships and have some fun!
• Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Posted Nov 03, 2026

"visa support" · "relocation package"

Posted Nov 03, 2026