VP of Delivery DACH, Experience & Engineering

You will act as a key interface between Growth, Client Services, and Delivery, ensuring seamless business onboarding, optimized workflows, and consistent excellence.

WHAT DO:

• Delivery Leadership: Oversee the coordination of all craft teams, ensuring successful project delivery with a focus on quality, efficiency, and profitability.
• Operational Excellence: Standardize best practices and optimize workflows to drive operational efficiency, resource utilization, and continuous improvement.
• Client Onboarding: Collaborate with Growth and Client Services teams to ensure new business is onboarded effectively and RFP responses are robust from a delivery perspective.
• Escalation Management: Work closely with Client Services to proactively manage project escalations, developing effective de-escalation strategies to maintain client satisfaction. Where escalations are critical, directly assume operational steering of the affected project team to stabilise delivery.
• Continuous Improvement: Champion a culture of continuous improvement, leveraging data-driven insights to refine delivery methodologies and enhance performance.
• Innovation & Scalability: Focus on scaling delivery capabilities, fostering innovation, and implementing best practices to support complex, multi-million-euro enterprise initiatives.
• Cross-Functional Collaboration: Act as the organisational glue between VP of Engineering, VP of Experience, VP of PMO and the VP of Client & Growth, bringing together delivery and commercial perspectives to align on strategic priorities and ensure cohesive project execution.
• Performance Monitoring: Establish key performance indicators (KPIs) to track project delivery quality, team success, client satisfaction, and financial performance.
• Financial Sign-Off & Governance: Serve as the business-responsible approver for all invoices, client contracts, staff employment contracts, and freelance agreements, ensuring financial and legal governance across the region.
• Weekly Delivery Reporting: Own the preparation and hosting of the weekly delivery meeting with the SVP of Delivery and the Head of Market, aggregating data and insights from multiple internal sources to provide a comprehensive delivery status update.
• Internal Stakeholder Management: Maintain active dotted-line relationships with HR Business Partnering, the People Team, Recruitment, and Resource Management, ensuring alignment on people, capacity, and

Your profile

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WHAT BRING:

• Proven experience in senior delivery leadership roles within the technology or digital services industry.
• Strong background in managing cross-functional teams across multiple disciplines (engineering, strategy, design, data, etc.).
• Demonstrated success in optimizing delivery operations, resource management, and workflow efficiency.
• Strong understanding of client onboarding processes, RFP management, and project lifecycle management.
• Excellent problem-solving, decision-making, and conflict resolution skills.
• Experience in scaling delivery functions to support complex, large-scale enterprise projects.
• Exceptional communication and leadership skills, with the ability to inspire and motivate teams across regions.
• Strong commercial acumen with an ability to align delivery operations with business growth objectives.
• Authority and experience in signing off invoices, contracts, and legal agreements as business-responsible approver.
• Demonstrable experience managing complex internal stakeholder networks including HR, Recruitment, and Resource Management.
• Deep understanding of multi-tier margin structures (project margin, gross margin, contribution margin) and non-billable management.

WHO ARE:

• A strategic operator with a hands-on approach to solving complex challenges.
• A collaborative leader who thrives in cross-functional environments.
• Passionate about driving operational excellence and continuous improvement.
• Adept at leveraging data to inform decision-making and enhance performance.
• Committed to fostering a culture of innovation, diversity, and inclusion.
• Comfortable operating at the intersection of commercial, operational, and people agendas.
• A natural connector who bridges craft teams and client-facing functions to create coherent delivery outcomes.
• Willing to roll up your sleeves in a crisis - stepping into project operations when the situation

We offer

Hamburg/Berlin/Cologne, hybrid

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OFFER:

• Flexible, hybrid working policy (1-2 days at the office, depending on location);
• Company pension scheme.
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
• Occasional breakfast/lunch at the office, Smoothie Tuesdays.
• Stay happy and healthy with a contribution to your health through the OpenUp platform;
• €50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks.
• Future Bens - Exclusive access to sustainable, healthy products at attractive deals.
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support charities.

WHY ®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping build.

DIVERSITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation