Senior Order Management Specialist (All Genders)

We’re focused on delivering deployable, high-performance systems—not future promises. In a time of rising threats, STARK is bolstering the technological edge of NATO Allies and their Partners to deter aggression and defend Europe—today.

Your Mission

Drive seamless end-to-end order processing—from entering order data into the ERP system to final product delivery—while ensuring high customer satisfaction and maintaining precise logistics standards. As a Senior team member , you will play a key role in building and structuring end-to-end operational processes from scratch, establishing clear workflows and best practices to drive scalability and efficiency.

Responsibilities

• Process Design & Implementation: Build and standardize customer operations and order-management workflows from the ground up, identifying efficiency gaps and establishing scalable SOPs.
• Operational Leadership: Drive the continuous improvement of internal systems and tools, setting up robust frameworks for cross-functional alignment between Sales, Logistics, and ERP architecture.
• Sales Order Creation & Validation: Independently enter, review, and process incoming customer orders in the ERP system.
• Order Fulfillment Monitoring: Oversee the entire order lifecycle within the ERP system in close coordination with warehouse and logistics teams.
• Customer Service & Communication: Proactively support domestic and international clients regarding delivery schedules, order modifications, and commercial inquiries.
• Claims & Credit Note Management: Handle customer complaints, coordinate issue resolution with cross-functional teams, and issue credit notes.
• Trade Terms & Logistics Compliance: Apply appropriate Incoterms and ensure adherence to contractual delivery conditions throughout execution.

Required Skills

• Senior-Level Experience: Proven track record of building and optimizing customer operations or supply chain processes from scratch in a fast-paced environment.
• Education: Completed commercial training or apprenticeship (e.g., in industrial trade, wholesale, or foreign trade) or an equivalent qualification.
• Experience: 4+ years of relevant experience in internal sales, order management, or customer service.
• Technical & Domain Expertise: Practical experience with ERP systems (e.g., SAP SD, Microsoft Dynamics) and a solid understanding of Incoterms.
• Key Competencies: Strong communication skills, a service-oriented mindset, reliability, and the ability to work independently.
• Languages: Business fluency in German and English (both written and spoken) to support national and international clients.

Equal Opportunity:

At Stark Defence, we are committed to building a diverse, inclusive, and high-performing team. We operate in an industry where women, as well as other minority groups, are systematically under-represented. We actively encourage applications from candidates of all backgrounds and identities.

If you are excited about this role, we encourage you to apply even if you don't meet all the listed qualifications—ability and impact cannot be summarised in a few bullet points. We value unique perspectives, adaptability, and a drive to solve high-stakes challenges.

Security Clearance:

Due to the nature of our work in the defence sector, candidates must be eligible to obtain and maintain the appropriate security clearance required for this position. Details will be provided during the recruitment process.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Posted Nov 01, 2026

Posted Nov 01, 2026