First Line Equipment Service Technician (m/f/d)

requirements, resources and timing are aligned.

• Perform equipment inspections, technical audits and final acceptance activities where required.
• Provide technical and operator training to customers, distributors and service partners.
• Support new equipment introductions, field tests and implementation of product improvements.
• Identify recurring equipment issues and provide structured field feedback to the relevant internal functions.
• Cooperate with Sales, Application and international Service colleagues in support of customer projects and technical requirements.
• Maintain accurate service records and equipment documentation in the applicable service, CRM and ticketing systems.
• Contribute to technical knowledge sharing and the continuous improvement of service procedures, documentation and remote diagnostic capabilities.

Your profile

Skills & Personal Attributes

• Broad technical mindset and willingness to develop expertise across different XSYS equipment technologies and product families.
• Strong analytical and troubleshooting skills combined with a practical, hands-on and solution oriented approach.
• Strong customer orientation and ability to communicate technical matters clearly and

professionally.

• Self-reliant and well organized, with the ability to manage customer visits and technical priorities independently.
• Collaborative team player who works effectively with colleagues across functions, countries and regions.
• Flexible and adaptable to different technologies, customer environments and service requirements.
• Good IT skills; experience with CRM, service management and ticketing systems is an advantage.
• Fluent in English; German and additional European languages are an advantage.
• Willingness to travel frequently throughout Germany and EMEA, with occasional intercontinental travel.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation