Customer Success Manager - High Touch (m/f/d)

This is a high-touch, high-impact role with real ownership.

🚀 YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE

• Own a portfolio of "Enterprise" customers and act as their strategic partner
• Lead multi-stakeholder implementations in regulated, real-world environments
• Design and run train-the-trainer concepts that scale
• Turn customer goals into measurable outcomes and value narratives
• Anticipate risks early and navigate them calmly and proactively
• Work closely with Product, Support and Sales to continuously improve how we deliver value
• Contribute learnings, patterns and improvements back to the team.
• Partner with t Technical Support and Customer Training teams

This role is about multiplying impact and creating value

🤝 YOUR SKILLSET - WHAT YOU BRING TO THE TABLE

You’re likely a great fit if you:

• Enjoy complexity and don’t need everything to be perfectly defined upfront
• Care deeply about the people you work with: customers and teammates
• Balance empathy with structure and clarity
• Think in systems, not just in individual accounts
• Take ownership naturally and don’t wait to be told what to do
• Can confidently communicate in German* and English
• Want to help shape how Customer Success works as we grow 🚀

We thrive on teamwork. Go solo? Nah. At voize, the louder we work together, the bigger the impact for our customers.

• Since you will be working with German Speaking customers we do require C1+ level of German

🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany
• Become a co-creator of our success with stock options
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
• You decide when you work best, that means flexible working hours and a good hybrid set-up.

✨ READY TO TALK? APPLY NOW! 🚀

We're looking for entrepreneurs, growth marketers & start-up storytellers - who thrive in ambiguity and know how to capture the best content & stories. You're encouraged to apply even if your experience doesn't precisely match the job description.

Your skills and experience will stand out & set you apart - especially if your career has taken some extraordinary twists and turns. voize welcomes people from all different backgrounds, including age, citizenship, ethnic and racial origins, gender identities, individuals with disabilities, marital status, religions and ideologies, and sexual orientations to apply.

We're excited to hear from you!

We show an excerpt and a link, and the full text when the source allows it. Brands and logos shown belong to their owners.

Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Posted Nov 01, 2026

Posted Nov 01, 2026