Senior Customer Success Manager - DACH

More specifically, you will:

• Drive adoption, value realization and customer outcomes by using customer, product and usage insights to identify opportunities, remove barriers and support long-term customer success.
• Partner with Account Management to develop and execute shared account strategies, aligning customer priorities, stakeholder engagement, risk management and growth opportunities.
• Develop and maintain customer success plans that connect business priorities, adoption milestones, success metrics and realized value, and use these plans to proactively assess customer health and drive mitigation of risks to adoption, value realization and renewal.
• Lead executive business reviews that demonstrate realized business value, align stakeholders on strategic priorities and shape future account strategy.
• Champion the voice of the customer by providing actionable insights and influencing improvements across Product, Support, Professional Services, Sales and Customer Success.

The Team You will join a growing Customer Success team of passionate people. The team is a truly global group of professionals who stay closely connected across regions. We meet regularly to share best practices, align on customer strategies, and support each other in driving success.

Your profile

Who we are looking for:

You are customer-obsessed and thrive in a cross-functional, international environment. You build trusted relationships with senior stakeholders, communicate and present with clarity and confidence, and take pride in helping customers achieve meaningful business outcomes. You bring a strong consultative and analytical mindset, with the curiosity to understand the “why” behind customer behaviour and turn insights into action.

Additionally, you bring:

• 5+ years of experience in Customer Success, Consulting, Account Management, or another customer-facing role within a SaaS or enterprise software environment, including ownership of complex enterprise customers and executive-level stakeholder relationships.
• Experience with Master Data Management / Data Management and enterprise software solutions is strongly preferred.
• Ability to interpret customer, product, usage and business outcome data to identify risks, uncover opportunities and influence decisions.
• Ability to understand enterprise business processes and connect data-management capabilities to strategic, operational and financial outcomes.
• German language proficiency is required for this role, as you will work closely with German-speaking customers and stakeholders.

We Offer

At Stibo System, we offer more than just a job. We put people first and inspire you to become the best version of yourself.

• We care about our colleague’s work-life balance, and we offer flexibility through a hybrid work model. We offer “MindFUL” and MindFuel” days, which are global days off, learning days, volunteer days, and much more
• International: A growing global company, with worldwide career opportunities, multicultural teams, and access to learning platforms like Udemy
• Well-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities
• We create our Software products and have a proven record of adding significant business value for our customers.

At Stibo Systems, our people are key to our success. You’ll find an environment that values creativity, curiosity, collaboration, and analytical thinking.

Interested?

We invite candidates for interviews on a continuous basis, so please apply as soon as possible.

We value diverse perspectives and skills. Even if you don’t meet every qualification listed in the ad, we encourage you to apply—what matters is your potential and unique skills.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation