Senior Customer Success Manager (German-speaking)

Strategic and Commercial Impact

• Use strong business acumen and our MEDDIC-based methodology to run discovery, uncover customer pain points and their business impact, and map stakeholders, champions and decision-making processes.
• Build multi-threaded relationships, including at executive-sponsor level.
• Own or support renewals and retention targets (GRR/NRR), forecast renewals accurately, and identify expansion opportunities in partnership with Account Managers and Account Executives.

Risk and Health Management

• Monitor customer health and product usage data to spot risks early, and lead mitigation and retention plans.
• Act as the customer’s escalation point, coordinating with Support, Product and leadership to resolve critical issues.
• Analyse customer churn and losses, and share key learnings.

Scaling and Enablement

• Partner with Customer Education to deliver one-to-many programmes, including webinars, live training and help center content.
• Support Sales and Events as a product expert and trusted advisor during customer calls and events.

Voice of the Customer and Advocacy

• Bring structured customer feedback to Product, Sales and Customer Experience to shape our products and services.
• Develop customer advocates through references, case studies and community engagement.

Leadership and operational excellence

• Mentor and coach less experienced colleagues alongside your manager.
• Help develop CS playbooks, processes and best practices.
• Keep CRM data, account plans and forecasts accurate and up to date.

Requirements

• Fluency in German and English, written and spoken.
• Minimum 3–5 years of relevant experience in Customer Success, Account Management, Consulting, Sales, or from other similar roles.
• Proven track record of managing a portfolio of medium to large enterprise customers, delivering measurable customer value, and driving retention and account growth.
• Commercially minded, with a strong ability to build lasting customer relationships and identify opportunities for growth.
• Excellent communication, presentation, and stakeholder management skills, with the ability to engage stakeholders at all levels.
• A proactive, ambitious, and results-driven approach, with the ability to thrive in a fast-growing environment.
• A collaborative team player who works well in an international, distributed environment.
• Experience in SaaS and having industry domain knowledge are a plus.
• Familiarity with the MEDDICC methodology is a plus.

Benefits

• A competitive compensation package
• Buddy program
• Being part of a vibrant, diverse and passionate team
• Social and company events

About Kahoot!

The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Since launching in 2013, Kahoot! has become a global leader, hosting hundreds of millions of sessions with over 12 billion cumulative participants across 200+ countries and regions. The Kahoot! Group includes Clever, the top US K-12 EdTech platform, and popular learning apps like DragonBox, Poio, Drops, Actimo and Motimate. Headquartered in Oslo, Norway, we also have offices in the US, UK, France, Finland, Australia, Singapore, Japan, Estonia, Denmark, Spain, and Poland. Let’s play!

Our K!rew

At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 600 employees representing over 50 different nationalities, we’re a diverse and fun bunch of people! We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day.

We are driven by our mission and guided by our values: playful, curious and inclusive.

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.

Does this sound like the right opportunity for you? We'd love to hear from you!

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Listed on a job portal Nov 07, 2026