Strategic Account Manager (Germany)

• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion
• Build and execute multi-year account plans aligned to customer objectives and company growth targets
• Lead QBRs and executive engagements to align on customer business outcomes and value
• Develop deep understanding of customer operations and identify AI-driven impact opportunities to streamline and transform their business
• Advice your enterprise customers on AI initiatives, and business use-cases to use AI agents in their organization to achieve their business goals
• Drive expansion, cross-sell and upsell opportunities within existing accounts, across different departments and stakeholders
• Act as the primary point of contact and trusted advisor for your customers

Expansion & Revenue Growth

• Identify, shape, and close expansion opportunities across business units
• Drive cross-sell and upsell with strong ROI positioning
• Lead complex negotiations and deal execution
• Build internal champions and multi-thread relationships

Retention & Renewals

• Own the full renewal cycle including forecasting and close
• Identify churn risks early and drive mitigation plans
• Communicate clear business value to secure renewals

Onboarding and Adoption

• Lead structured onboarding with cross-functional team to ensure fast time-to-value
• Monitor adoption and proactively address gaps before they become risks
• Partner with Solution Engineering, R&D and Product to support smooth implementation

Cross-functional Collaboration

• Translate customer feedback into actionable product insights
• Be the voice of customer internally to ensure customer-centric culture
• Help build repeatable playbooks for onboarding, QBRs, and renewals

What It Takes

• 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS
• Proven quota carrier with clear retention and expansion ownership
• Experience managing complex enterprise accounts and multi-stakeholder relationships
• Strong negotiation and closing skills - ability to work independently and drive commercial outcomes end-to-end
• Executive presence and strong communication skills
• Thrives in early-stage environments
• Analytical and data-driven mindset
• Solid understanding of AI concepts and enterprise applications
• Native or full professional fluency in German (must have)

Nice to Have

• Experience in an early-stage or founding role
• Specific experience with enterprise platforms or workflow automation
• Domain expertise in Financial Services or Supply Chain industries

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Posted Oct 31, 2026

"relocation support"