Account Manager (f/m/d)

Tasks

As an Account Manager at Alpas you will be the primary driver of value for your accounts: managing relationships, ensuring excellent customer support, and helping customers achieve measurable outcomes that drive retention and growth.

• Own a portfolio of mid-market B2B customers to drive adoption, retention and expansion
• Build trusted relationships with key stakeholders (executive sponsors and operational users)
• Run scalable onboarding programs that shorten Time-to-Value and accelerate product adoption
• Create and execute standardized Success Plans tied to customer goals and measurable KPIs (e.g., adoption, usage, renewal)
• Use product and usage data to identify churn risk and upsell/cross-sell opportunities - translate insights into clear, actionable plans
• Monitor customer health (usage, engagement, support trends) and proactively mitigate risks
• Communicate customer needs and product feedback to Product Management - act as the Voice of the Customer
• Improve Account Management playbooks and processes to enable consistent, scalable outcomes across the team

Your profile

Requirements

• 3+ years of Account Management in a B2B SaaS environment with proven results in retention and expansion
• Track record of managing multiple mid-market accounts and delivering measurable outcomes
• Strong stakeholder management and project management skills - able to influence at executive and operational levels
• Comfortable working with CRM, customer-success and analytics tools (experience translating data into action)