Working student customer success (alternatively mandatory internship)

You will work inside customer environments, write for people who have no time and no interest in software projects, and then check the usage data to see whether what you built worked. When it did not, you rebuild it.

Responsibilities

• Support the Customer Value Managers in their day-to-day work, from onboarding new customers to maintaining existing relationships and the administrative work behind both.
• Build in-app guidance inside customer systems: step-by-step flows, announcements when something changes, and checks that catch a data gap before a form is submitted. Keep it working as those systems change.
• Turn customer workflows and process documentation into short, accurate guidance and into success materials: guides, templates, presentations, demos, and videos. Use AI for the first draft, then edit it to the standard an end user needs.
• Support our Solution Experts on service delivery during implementations and customer system changes.
• Contribute to Customer Success Operations, including automations and one-to-many programs.
• Report on adoption: which content gets used, where users still get stuck, and what to build next.

Your profile

• Enrolled student in business administration, management and technology, communication, or a related field.
• You write clearly and briefly for a non-technical audience, and you are willing to cut a sentence that does not earn its place.
• Passion for customer interaction and a strong interest in SaaS, digital products, or tech.
• Excellent written and spoken English. German is a strong plus.
• Comfortable in browser tooling, or quick to get there: basic HTML and CSS, element selectors, and developer tools.
• You troubleshoot structurally. When a flow breaks, you work out which change caused it rather than restating the symptom.
• You use AI tools to work faster and produce better work.
• Structured and proactive working style with attention to detail.
• Strong affinity for data and operational processes. Basic experience with CRM tools (for example Salesforce, HubSpot) or CS platforms (for example Planhat, Gainsight) is a significant advantage.
• Comfortable working in a fast-paced, international environment.

What's in for you

• A dynamic and inclusive work environment where you can learn from experienced Customer Success professionals.
• Real ownership: content you build goes live in enterprise customer environments, not into a drawer.
• Flexible working hours that fit your study schedule.
• Regular feedback and learning opportunities in an AI-driven SaaS company.

How to apply

Send your CV and answer one question: show us one piece of writing you have produced for a non-technical audience, and tell us where AI changed how you approached it.

Reports to: VP Customer Success  |  Hours: approx. 15 to 20 hours per week as a working student, full-time for a mandatory internship

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation