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Customer Service Representative (m/f/d) - Fixed-Term (24 Months)

Posted Oct 08, 2026

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Sasol Germany GmbH

Marl

EnglishFixed-term contractNo German needed

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€43,000 to €61,000

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About this job

Sasol is a global integrated chemicals and energy company with a 75-year heritage. Through our talented people, we use our expertise and selected technologies to safely and sustainably source, manufacture and market chemical and energy products globally. When you join Team Sasol, you are joining a company that puts people at the center of everything we do.

Sasol invests in its employees along every stage of the career path and offers development opportunities to help you cultivate your career in a culture that embraces diversity and inclusion.

Purpose of Job

Ensure accurate and timeous capturing and execution of customer’s sales orders
Provide first line support to customer inquiries, resolve customer queries timeously
Enhance customer experience through customer service
Collaborate within Sasol (M&S (Marketing und Sales), Supply Chain, IPL (Integrated Planning), QM and Finance teams) to deliver the Sasol value proposition and achieve excellence in customer service

Key Accountabilities

Receive, capture & execute sales orders, Debit/Credit, rebates, commission and sample orders in SAP ensuring completeness according to Sasol business processes and within Sasol governance framework
Monitor the progress of open orders, check documents, identify & resolve problems, keep customers and respective internal functions informed of norm deviations
Actively communicate with customers regard. SAP order status (order confirmation, delivery confirmation, pricing, forecasts, order solicitation, quality of service, dates of delivery)
Investigate and resolve customer queries within set targets
Execute consignment stock processes incl. reconciliation and invoicing as applicable
Issue pro forma invoice & customer quotation in coordination with M&S as applicable

Ensure and follow up on payment reminders to customers in cooperation with respective functions (M&S, Finance, SC) as applicable

Management of letters of Credits in cooperation with respective functions as applicable

Maintain SAP Order Processes (housekeeping)

Interfaces external: Customers

Interfaces internal: M&S Managers, Sales Managers, Supply Chain, IPL, M&SS Admin, Internal Credit SHERQ, R&D departments

Commercial education required (depending on country)

Minimum of 5 years’ work experience in a similar customer service environment

Required Personal and Professional Skills

Advanced knowledge of SAP, MS Office and information systems
Experienced in customer service or inside sales, with strong attention to detail
Good knowledge of chemical operations and products
Excellent communication and interpersonal skills, with a strong customer focus
Team player with strong intercultural skills and the ability to work across cultures and languages
Resilience under stress and work pressure, with the ability to manage different tasks in parallel
Very good command of English, written and spoken; additional language(s) will be an advantage

A collegial team and a wide range of tasks with a high degree of creative freedom await you, for which you will quickly assume responsibility.
We ensure the best possible work-life balance through flexible working hours, the option of mobile working and full-time employment of 37.5 hours.
We offer you attractive remuneration, supplemented by numerous modern social benefits including company pension schemes.
We support you in your development with individual further training opportunities at specialist, project or management level and enable a wide variety of career paths.
As part of our health management, you can access a work-life service, personal advice/coaching and webinars at any time.

f you have any questions about the advertised position or Sasol in Germany, Sebastian Kalinowski will be happy to help you.

Sebastian Kalinowski

E-Mail: Please apply via our application portal.

Paul-Baumann-Straße 1

www.chemicals.sasol.com/careers/fields-of-work

Sasol believes in diversity and equal opportunities. We expressly welcome all applications – regardless of your gender, ethnicity, religion, ideology, disabilities, age or sexual identity.

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Job facts

Employer: Sasol Germany GmbH
Role: Customer Service Representative (m/f/d) - Fixed-Term (24 Months)
City: Marl
Work mode: not stated
Language: English
Seniority: not stated
Posted: Oct 08, 2026
Source: StepStone

Company rating

Kununu 3.2
184 reviews
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Customer Service Representative (m/f/d) - Fixed-Term (24 Months)

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