Sysmex is shaping the future of healthcare diagnostics with innovation and passion. In our new, modern headquarters in Hamburg, we offer a collaborative and inspiring work environment designed for creativity and growth. As part of a global team, you will contribute to improving patients’ healthcare journeys every day. Join us and experience a workplace that combines cutting-edge technology with a culture of openness and development and live our mission every day: “Together for a better healthcare journey".
Technical Product Manager (f/m/x) - Haematology
Req ID: 1520
Your Role
As Technical Product Manager (f/m/x) - Haematology, you support the technical management of our haematology product portfolio across the EMEA region. Working closely with experienced colleagues, affiliates, suppliers and our headquarters in Japan, you contribute to technical support activities, knowledge transfer and the continuous improvement of product performance throughout the product lifecycle.
Your key responsibilities include:
Handling technical 2nd level support service requests across the EMEA region
Supporting the analysis and resolution of technical issues remotely and, where required, at customer sites
Assisting in monitoring products throughout their lifecycle and helping identify recurring technical issues and improvement opportunities
Prepare and conduct technical training courses for service and technical support teams across EMEA
Assisting customers and internal stakeholders in the use of instrument-specific software solutions
Contributing to technical escalations and complaint handling in collaboration with affiliates, suppliers and our headquarters in Japan
Preparing and maintaining technical documentation, guidelines and support materials
Collaborating with internal and international stakeholders to support effective technical service and knowledge exchange
Your profile
You are a strong match if you are passionate about technology, eager to learn and motivated to develop your expertise in a customer-focused and international environment. You enjoy solving technical challenges, working collaboratively and communicating technical topics in a clear and practical way. You are also enthusiastic about delivering training sessions, sharing your expertise with others and supporting the development of colleagues across different teams and cultures.
Ideally, you bring the following qualifications and strengths:
Degree in Medical Technology, Biomedical Engineering or a comparable technical field
First professional experience in technical support, service, laboratory diagnostics or a comparable technical environment
Basic knowledge of medical and electrical engineering principles together with an interest in IT systems and software applications
Technical affinity and willingness to build expertise in haematology diagnostics and related technologies
Customer orientation and communication skills with the ability to work effectively across different teams and cultures
Structured problem-solving skills combined with a hands-on and proactive learning mindset
Willingness to travel internationally within the EMEA region (max. 10%)
Fluent English skills; additional language skills are an advantage
Our benefits
Culture & cooperation: An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Working in an innovative and international environment with a broad learning and development landscape in our EMEA Campus, after-work events for internal networking.
Work-life balance: Flexible working through flextime and a hybrid working model (60% mobile working, 40% on-site), 30 days annual leave.
Additional benefits: Attractive compensation package including Christmas and vacation pay, childcare allowance, capital-forming benefits, subsidy for company pension scheme, corporate benefits, relocation assistance, subsidised lunch in our canteen.
Health & wellbeing: Subsidized EGYM Wellpass with access to 13,500 studios, plus in-house gym, various sports courses, massages, company medical and psychological care, workplace glasses, and general health management.
Mobility: Subsidy for the public transport “Deutschlandticket”, free parking, bike leasing via JobRad.
Social Responsibility: Various opportunities to get involved in different sustainability and charity initiatives, climate friendly and respectful use of resources
