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Listed on a job portal Nov 06, 2026
Cologne, Nordrhein-Westfalen
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Salary (estimate)
Broad estimate: €44,000–€75,000/year
Trusted Shops creates digital trust between people, businesses, and AI Agents. Every day, millions of consumers rely on our solutions to make confident online decisions, while businesses use our products to build trust, strengthen customer relationships, and grow sustainably.
With around 700 colleagues across Europe, more than 25,000 online shops, and over 40 million consumers in our Community of Trust, we are helping shape a safer and more transparent digital world. But trust is not only at the heart of our products, it also shapes how we work together. We believe in collaboration, ownership, and the freedom to do your best work through a flexible hybrid work culture. Join us and help create a digital world where trust, transparency, and meaningful connections drive every interaction.
To strengthen our Customer Care team, we are looking for a
Director Customer Care (m/f/d)
(Hybrid in Cologne, 8 days/month on site / Full-time / Permanent)
As we continue to scale our service excellence, we are looking for an experienced and hands-on leader to shape the future of Customer Care at Trusted Shops. In this role, you will drive operational performance, customer satisfaction, and service innovation across our consumer-facing services. Working closely with cross-functional stakeholders, you will help create secure, scalable, and customer-centric processes while leveraging automation and AI to deliver outstanding service experiences.
Your Responsibilities
BUILD A COMMUNITY OF TRUST WITH US - #cometotrust
Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person. Whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.
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LVMH Parfums & Kosmetik GmbHKöln
Deutsche Aktuarvereinigung (DAV) e.V.Köln
Broad estimate: €44,000–€58,000/year
Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation
Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation
Broad estimate: €44,000–€58,000/year
