Client Contract Manager (m/w/d)

Introduction

Manage client contracts and end-to-end Request to Cash activities—from requests and quotations to delivery, billing and collection—ensuring contractual compliance, efficient operations and client satisfaction.

Tasks

• Manage client relationships, governance, reporting, risks and escalations.
• Support bids, solution costing, contract setup and service changes.
• Coordinate delivery, technical, finance and third-party vendor teams.
• Improve operational processes and support growth within existing accounts.
• Oversee commercial commitments and basic profitability for small accounts.

Profile

• Experience: Minimum 5 years in client-facing roles within Telecom or IT.
• Experience in contract management, service delivery and process improvement.
• Strong communication, negotiation and stakeholder-management skills.
• Commercial awareness and experience coordinating international teams.
• Knowledge of Clients Business Services products, processes and tools.
• Excellent English and Microsoft Office skills.
• Relevant degree or equivalent experience; ITIL Foundation and Agile Synergy Practitioner certifications.
• German Language B2 to C1 level mandatory