Team Lead Technical Operations (all genders)

Operational Excellence & Transformation

• Drive the evolution toward automated, standardized, observable, and cloud-native operations.
• Continuously improve operational processes, tooling, automation, and KPIs to increase reliability and efficiency.
• Promote a culture of Operational Excellence, continuous improvement, and effective problem management.

Team Leadership & Collaboration

• Lead and develop our multinational TechOps team across Hamburg, London, and Singapore, fostering ownership, collaboration, and continuous learning.
• Provide technical and operational direction while remaining hands-on where needed.
• Work closely with DevOps, Development, Security, Product, and Service Delivery to align priorities, solve operational challenges, and continuously improve our services.

### Preferred qualifications

• Several years of experience operating business-critical SaaS and cloud applications, combined with proven leadership experience in technical teams.
• Strong hands-on experience with SRE and Operational Excellence, including observability, SLIs/SLOs, automation, operational KPIs, and continuous improvement.
• Solid experience with incident, problem, and escalation management in production environments.
• Strong understanding of cloud infrastructure, DevOps practices, networking, operating systems, and containerization.
• Good knowledge of Business Continuity, Disaster Recovery, technical resilience, and security principles relevant to SaaS operations.
• Strong communication and stakeholder-management skills, with the ability to collaborate effectively across technical and business teams.
• A hands-on and proactive mindset, with the willingness to understand the technical details of our D3 product family.
• Fluent English skills.
• *Nice to have**

Experience with one or more of the following would be an advantage:

• ITIL certification or practical experience with ITIL-based service management.
• Hands-on experience with Kubernetes and Terraform.
• Experience with AIOps, operational automation, or cloud-native transformation.
• Experience working in regulated environments, ideally financial services.
• German language skills.

### What we offer as an employer

• Join an Innovative Leader: Be part of a pioneering SaaS tech company recognised as the global standard in its category, experiencing impressive double-digit annual growth.
• Transform a Major Market: Contribute to our mission of revolutionising the FX Swaps market with cutting-edge solutions and technologies.
• Be part of an international work force: Work within a truly multi-national team, collaborating with colleagues from across the globe, located in London, Hamburg, and Singapore.
• Make an Impact: Hone your skills in small teams where your ideas matter, actively shaping your role and driving your personal growth.
• Enjoy Competitive Benefits: Benefit from a competitive compensation and benefits package, including 30 days of annual paid leave.
• Invest in Your Development: Access a €1,000 (or equivalent in local currency) yearly budget dedicated to further education and professional development.

### Our commitment to inclusion:

We welcome applications from people of all ages, backgrounds, ethnicities, genders, gender identities, religions and sexual orientations, as well as from disabled and neurodivergent people and people living with chronic conditions.

Not sure you tick every box? Apply anyway. We care more about what you can bring than about a perfect match.

If anything in our application or interview process could be more accessible for you, just let us know. You don’t need to tell us why, and it won’t affect your application\*.\*

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation