Technical Account Manager

Are you passionate about bridging the gap between technology and customer success? Do you thrive in a dynamic environment where your technical and data expertise and client-facing skills make a real impact? Then we want to hear from you! We are a collaborative sales-driven team responsible for delivering tailored data services to key clients in Germany, Austria and Eastern Europe. In this role, you will work closely with a wide range of internal and external stakeholders.

What You Will Do

• Act as the Single Point of Contact (SPOC) for strategic and major clients for all technical coordination and 2nd level support, issue resolution, and rollout of development requests
• Support clients in enhancing existing services
• Trusted consultant and advisor for customers and be the go-to-person for all financial data content questions
• Coordinate and track usage metrics, development requests, and ensure timely communication between internal teams and clients
• Coordinate sub-contractors/partners
• Support upgrades and migrations

What You Bring

• Technical background with solid understanding of IT systems, data structures, interfaces and/or integration processes, ideally within banking or investment platforms