Customer Support (Working Student) (m/f/d)

And because care doesn't stop at 17:00 during a weekday, neither does our support: your shifts focus on evenings and weekends — the hours when nurses still need us and your coverage matters most.

🕒 YOUR WORKING MODEL — PART-TIME, IN ROTATING SHIFTS

• Our support operates 07:00–22:00, seven days a week — as a Working Student, you cover part of that window in a rotating shift schedule, with a focus on evening shifts and weekend rotations
• Shifts are planned weeks in advance together with the team, with flexibility to swap around exams and semester deadlines
• Up to 20 hours/week during the semester, typically concentrated into evening and weekend blocks — more is possible during semester breaks
• You're never alone on a shift: there's always a clear escalation path to an on-call colleague

🚀 YOUR DAILY BUSINESS — NO TWO SHIFTS ARE ALIKE

• Manage inbound support across voice, chat, and email, ensuring customers get timely, high-quality responses during your shift.
• Own cases end-to-end, including triage, prioritization, follow-ups, and clear closure — or a clean, well-documented handover at the end of your shift.
• Set expectations and communicate clearly, especially when timelines depend on internal investigation or product/engineering input.
• Partner closely with Technical Support on more complex issues: gather the right details, translate customer context, and drive progress to resolution.
• Handle escalations calmly and effectively, balancing urgency with quality and customer trust — especially in the evening and weekend hours when you're the face of voize.
• Create and improve documentation (FAQs, macros, internal playbooks, handovers) so the team can resolve faster and more consistently.
• Spot patterns in inbound volume and recurring topics, and share insights that help reduce contacts over time (process improvements, better guidance, product feedback).

🤝 YOUR SKILLSET — WHAT YOU BRING TO THE TABLE

• Currently enrolled as a student (Bachelor's/Master's) — active enrollment is required for a Werkstudent contract; your field of study matters less than your mindset.
• First customer-facing experience: through working student jobs, internships, hospitality, retail, volunteering, or similar. You know what it feels like to help someone under time pressure.
• Excellent, empathetic communication: you can explain solutions clearly, even in stressful situations, and you know how to set expectations without losing warmth or trust.
• Structured problem solving: you can break down unclear issues, ask the right questions, and move things forward without getting stuck.
• Comfort with technical topics (high level): you can work with concepts like apps, devices, logins, and permissions without needing to be an admin or engineer.
• Reliable availability for a rotating shift schedule with evening and weekend coverage — this is essential for the role.
• Ownership and reliability: you follow through, keep stakeholders informed, and care about quality.
• Language skills: Fluent German (C2) for customer communication, and solid English for internal collaboration.

🌱 GROWING TOGETHER - WHAT YOU CAN EXPECT AT VOIZE

• Flexible working hours because you know when you work best!
• reimbursement of the “Deutschlandticket”
• 25 days of vacation – and your birthday off

✨ READY TO TALK? APPLY NOW! 🚀

We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Listed on a job portal Nov 13, 2026