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Market Coordinator (m/f/d)

Posted Sep 15, 2026

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Harvey Nash DE

Berlin

EnglishFluent German (C1+)

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Salary (estimate)

Broad estimate: €44,000–€58,000/year

About this job

Market Coordinator (m/f/d)

Standort:

Berlin

Your tasks:

Serve as an additional Host-facing support for the Market Management Team and Key Accounts Team
Master and maintain knowledge of company policies and procedures inside and out, being an expert in Community Support and brand risk topics
Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity
Conduct in-depth research to address and resolve Host issues
Triage and assign escalations tickets and provide recommendations for efficient resolution
Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a dynamic environment
Work to proactively improve the listing quality of the hosts in your region as we drive to increase the percentage of 5-star bookings in your markets
Support In-Market events for your territory, when required
Effective communication in the context of stakeholders management
Proven track record of meeting or exceeding SLA response times

Your profile :

4+ years as a Customer Support Representative or Account Management
German mother tongue, fluent English
Proven expertise in handling high value and time sensitive customer service inquiries with strong active listening and problem-solving skills
Exceptional written and verbal communication abilities
Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment.
Proven ability to analyse and assess challenges with a track record of solving complex issues
Skilled at de-escalating conflicts and achieving resolutions, even when outcomes may not meet Host expectations
Strong analytical skills that will enable you to support your peers, Lead and Market Managers Proficiency in tools like Salesforce, and G-Suite, and Jira (preferred)

For this role the working contract is done through our agency and is fixed on 12 months with option to be extended/take over.

For over 30 years, Nash direct has been helping remarkable people to win exciting roles at world-leading technology companies in Germany. Our Mission is to give our employees the best possible experience in working with us.

Interested? Then we would love to receive your application!

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Job facts

Employer: Harvey Nash DE
Role: Market Coordinator (m/f/d)
City: Berlin
Work mode: not stated
Language: English
Seniority: not stated
Posted: Sep 15, 2026
Source: XING

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Broad estimate: €44,000–€75,000/year

Broad estimate: €44,000–€58,000/year

Market Coordinator (m/f/d)

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