Lead and continuously develop Henkel Adhesives' global Voice of Customer program and governance framework
Define and implement Voice of Customer standards, processes, and best practices across regions and business units
Drive the collection, analysis, and interpretation of customer feedback across the end-to-end customer journey
Translate customer insights into actionable recommendations that improve customer experience and business performance
Partner with Marketing, Sales, Customer Service, Digital, and Data & Analytics teams to embed the Voice of the Customer into decision-making
Own the Voice of Customer technology roadmap and collaborate with platform owners to enhance capabilities and integrations
Define and monitor customer experience KPIs, reporting frameworks, and executive dashboards
Drive adoption of Voice of Customer capabilities and customer-centric ways of working across the global organization
What makes you a good fit
University degree in Business Administration, Marketing, Customer Experience, Data Analytics, Statistics, Economics, or a related field
Minimum 5 years of experience in Voice of Customer (VoC), Customer Experience (CX), Customer Insights, or Customer Analytics in a global B2B environment
Proven experience designing and managing Voice of Customer programs, customer feedback frameworks, and customer experience measurement
Experience translating customer feedback and business data into actionable insights and recommendations for stakeholders
Strong stakeholder management skills with the ability to influence cross-functional and senior leadership teams in a global matrix organization
Fluent English skills, very good German skills are beneficial
This position is available in Duesseldorf and Utrecht (NL).
Some perks of joining Henkel
Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
Diverse national and international growth opportunities
Global wellbeing standards with health and preventive care programs
Gender-neutral parental leave for a minimum of 8 weeks
Employee Share Plan with voluntary investment and Henkel matching shares
Company Pension Plan 100% financed by Henkel
MEGA Preventive Health Insurance
CareFlex Supplementary Care Insurance
Mobility offer: My Henkel Bike and Jobticket
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, generations and disabilities. If there are any specific accommodations or adjustments you require for the interview process or your on-site appointment, please inform us, and we'll do our best to accommodate your requests.
Note: The email address you provide during the application process may also be used in later stages (e.g. for contract execution via digital tools). Please ensure that only you have access to this mailbox and that you can securely receive confidential information through it.
JOB ID:
26102628
Job Locations:
Various locations
Contact information for application-related questions:
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Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
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