Head of Customer Success (m/f/d)

🚀 YOUR DAILY BUSINESS – NO TWO DAYS ARE ALIKE

• Lead and scale the Enterprise Customer Success organization for growth in Germany and internationally
• Design the operating model, including ownership, governance, standards, and capacity planning
• Own adoption, customer health, and operational outcomes across complex enterprise accounts
• Lead multi-site rollout governance and hold teams accountable for quality, risk, and follow-through
• Build trusted C-level relationships across customer leadership, operations, IT, and procurement
• Anticipate and resolve escalations, stepping directly into critical customer or facility situations
• Partner cross-functionally with Sales, Implementation, Product, Operations, and Vertical Experts
• Develop a high-performing team through clear expectations, coaching, and candid feedback

🤝 YOUR SKILLSET – WHAT YOU BRING TO THE TABLE

• Senior leadership experience in Enterprise Customer Success, customer operations, or strategic account leadership within a scaling SaaS or technology business
• Ownership of complex, high-stakes customers, including €1M+ accounts and C-level relationships
• Deep CS expertise in adoption, customer health, operational outcomes, and escalations
• Experience designing operating models and creating clear standards and accountability
• A track record leading complex, multi-site rollouts across multiple stakeholder groups
• Strategic and hands-on leadership, with the judgment to enter critical situations directly
• High EQ, executive presence, and an energizing, proactive style
• Professional German and strong English
• Healthcare or another regulated industry is advantageous; consulting or program-management experience is a plus

🌱 GROWING TOGETHER – WHAT YOU CAN EXPECT AT VOIZE

• We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care
• We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany
• Become a co-creator of our success with stock options
• Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible
• You decide when you work best, that means flexible working hours and a good hybrid set-up

✨ READY TO TALK? APPLY NOW! 🚀

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Posted Nov 01, 2026

Posted Nov 01, 2026