Working Student Product Operations (m/f/d)

• User Support & Issue Management: Review and manage incoming support tickets from the Appinio app help center. Understand, categorize, and prioritize user-reported issues, validate them by reproducing bugs, and check whether they are genuine, urgent, or already known. Escalate to Product Managers when needed.
• App Quality Monitoring: Perform daily quality checks of the mobile app to ensure key user flows are working properly.
• Community Operations: Perform manual checks related to community operations, including user bans and related review tasks, based on internal guidelines.
• Insights & Prioritization Input: Identify patterns in support requests and monitor recurring user pain points. Highlight them to Product Managers so they feed into product prioritization.
• Documentation & Collaboration: Document findings clearly and maintain internal tracking of bugs, incidents, and quality issues. Collaborate with cross-functional teams such as Development and Quality Assurance.

You will thrive in this role if

• You are currently enrolled at a university and have at least 1 year of studies remaining.
• You have a strong interest in mobile apps, product management, product operations, and user experience, along with a good understanding of mobile applications and common user issues.
• You are organized, detail-oriented, and able to work through tasks in a structured way. You are comfortable handling operational tasks, recurring processes, and repetitive work while maintaining a high level of accuracy.
• You have strong communication skills and can clearly describe issues and observations.
• You are proactive, reliable, and have a high sense of ownership. You can identify what is important and urgent and are comfortable making judgment calls within clear guidelines.
• You have ideally gained some initial experience in customer support, manual app testing and bug reproduction, mobile app operations, quality assurance, or product-related work.
• You have ideally worked with spreadsheets or reporting tools to track operational work and issues.
• You are based in Germany

What’s in it for you?

• Subsidised Urban Sports Club or ClassPass membership based on location.

Kind reminder: Please ensure that your application is submitted in English.

This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm.

Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation