Product Safety Team Lead (all genders)

WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)

Compliance Execution & Process Scaling: Translate complex EU and local regulatory requirements (such as GPSR, DSA and product-specific directives) into scalable, efficient and pragmatic operational processes across our business models.

Operational Safety Governance: Steer day-to-day team performance against operational KPIs, maintaining high accuracy, quality standards and SLA adherence across our product safety checks and workflows.

Stakeholder Management & Escalations: Act as an expert lead for internal and external escalations. Partner closely with Commercial Teams, Partner Business Operations and Corporate Governance to champion product safety.

Continuous Improvement & Harmonization: Drive process harmonization across platforms. Identify operational gaps, streamline ways of working and leverage data and technology to improve coverage and operational efficiency.

Future Readiness: Support the Head of Platform Conformity in defining departmental priorities and preparing Zalando’s compliance engine for evolving regulatory standards.

People Leadership & Talent Development: Lead, coach, and empower a team of compliance specialists. Foster a culture of continuous learning, psychological safety, operational excellence and accountability.

WE'D LOVE TO MEET YOU IF...

You bring advanced professional knowledge of European legislative requirements and regulatory frameworks applicable to Zalando’s product range. You have a minimum of 7 years of relevant work experience in retail, e-commerce or consumer goods.

You possess excellent leadership skills with a proven track record of leading, mentoring and developing a team of compliance or operational experts.

You bring strong analytical, strategic planning and problem-solving skills, with a track record in project management and a drive toward proactive risk prevention and continuous process improvement.

You have exceptional stakeholder management, communication and presentation skills in both written and spoken English, with the ability to influence internal teams and external partners effectively.

You are comfortable using data-driven insights and modern workflow, data and collaboration softwares to steer performance and automate processes.

You demonstrate continuous curiosity and agility to expand your regulatory knowledge across new product categories, evolving business models and markets.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)

40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

Family support, including counselling and dedicated services for parents and carers

Company pension scheme

Employee shares programme

Health and wellbeing options, including Wellhub

Mental health support and coaching

Development through our training platform and biannual peer-to-peer review

2 paid volunteering days a year

Relocation assistance (subject to prior agreement)

INCLUSIVE BY DESIGN

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

At Zalando, our vision is to be the leading European technology platform for fashion and lifestyle – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.

We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion

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Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation

Posted Nov 01, 2026

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