Service Engineer

2. Repair Service - 30%

• Perform incoming inspection, diagnosis, and repair of collaborative robots and related components
• Identify defective components and carry out required parts replacement and repair procedures
• Perform functional checks and verification after repair
• Conduct basic troubleshooting based on error logs, alarms, and robot system status
• Document repair activities, replaced parts, findings, and test results
• Maintain accurate repair histories and technical records
• Escalate complex technical issues to senior engineers or HQ when additional technical analysis is required
• Support on-site troubleshooting and repair when necessary

3. Quotation & Invoice Management - 20%

• Prepare and send service quotations and invoices
• Manage commercial documentation related to repairs, spare parts, and other service activities
• Communicate with dealers and customers regarding quotations, purchase orders, repair costs, and invoices
• Follow up on pending quotations and purchase orders
• Maintain accurate records of service-related quotations and billing documentation
• Coordinate with internal administration and finance teams when required

Ihr Profil

Qualifications

• No specific academic major required
• Professional proficiency in Korean is required for effective communication and coordination with HQ
• Ability to communicate effectively in English for daily business and technical communication
• Strong customer-oriented mindset and willingness to take ownership of service requests
• Positive and solution-oriented attitude
• Passion for the job and professional pride in delivering high-quality service
• Strong communication and collaboration skills with colleagues, dealers, and customers
• Strong organizational skills with the ability to manage multiple service cases and priorities simultaneously
• Logical and structured approach to problem-solving
• Basic understanding of electrical/electronic systems and industrial equipment
• Comfortable working with ticketing systems, documentation, and administrative processes
• Ability to work independently and take responsibility for assigned tasks and service cases
• Willingness to learn and develop technical knowledge related to robotics and automation
• Willingness to travel as required

Preferred Qualifications

• Experience in technical service, industrial automation, robotics, machinery, or a related technical field
• Experience with collaborative or industrial robots
• Hands-on experience in robot, machinery, electrical, or industrial equipment repair
• Experience using Zendesk, Jira, or similar ticket/issue management systems
• Experience preparing quotations, invoices, purchase-order-related documents, or service documentation
• Basic knowledge of PLC systems
• Basic knowledge of industrial communication such as PROFINET, EtherNet/IP, or Modbus TCP
• Experience analyzing robot or automation system logs and alarms
• Basic understanding of industrial machinery safety
• Experience working for a manufacturer, distributor, or technical service organization
• Experience communicating and coordinating with international teams

Wir bieten

Working Conditions

• Employed by Doosan Robotics Europe
• Combination of branch office-based work and field service activities
• The role consists primarily of service ticket management, technical coordination, robot repair, and service-related administrative tasks
• On-site visits to dealers or customer sites may be required depending on service needs
• Regular communication and collaboration with Doosan Robotics HQ and European partners

Weitere Informationen

What We Value

We are looking for someone who does more than simply process service requests.

We value a person who takes ownership of each case , communicates proactively, follows through on commitments, and works toward resolution and closure.

Advanced robotics expertise is not required from the beginning . More important are a customer-oriented mindset , responsibility, communication skills, organization, willingness to learn, and pride in the quality of your work.

The ideal candidate is someone who can work independently while knowing when to collaborate with colleagues or escalate technical issues to senior engineers or HQ.

This job opening is supported by KOTRA (Korea Trade-Investment Promotion Agency) on behalf of Doosan Robotics Europe.

Doosan Robotics Europe

Starkenburgstraße 6, 64546 Mörfelden-Walldorf, Germany

https://www.doosanrobotics.com/en

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Posted Nov 01, 2026

Source: Statistisches Bundesamt (Destatis), table; dl-de/by-2-0; StarIn's calculation