IT-Support (GN)

Bona is a family-owned company founded in Sweden in 1919 and is now represented worldwide with around 90 offices and distribution partners. We develop complete systems for the sustainable installation, renovation, and care of parquet and wood floors, as well as a range of resilient flooring solutions. That’s what we stand for.

# IT-Support (GN)

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### YOUR RESPONSIBILITIES INCLUDE

• Providing technical support, assistance, and installations for incoming requests and issues related to computer systems, software, and hardware - using strong diagnostic and problem-solving skills
• Promptly creating, resolving, and documenting tickets in the ticketing system
• Onboarding and coaching users across multiple sites, branches, and production facilities
• Support on projects
• Go-to point of contact for Bona’s IT staff within your area of responsibility
• Responsibility for staying up to date on technology and market trends
• Regular onsite attendance at the sites in Limburg

### WHAT YOU BRING

• Completed vocational training or a degree in IT - or comparable, relevant professional experience in a mid-sized company
• Project management experience