For our global Mature Customer Marketing team in Berlin, we are looking for a Senior Lifecycle Marketing Manager to own the lifecycle strategy for one these topics: merchandising, or partnerships & retail media.
The Mature Customer Marketing team sits within the HelloFresh Group’s Global Customer Lifecycle organization. Our mission is simple: keep active customers active, and make sure they get the most out of their subscription — across our 6 brands, 18 countries and 30 markets.
As a Lifecycle Marketing Manager, you’ll be a critical link between strategy and execution, partnering closely with CRM, Product Marketing, Physical Product, Tech and local marketing teams to design, brief and scale programs that keep our customers engaged with their subscription.
Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.
What you’ll do
Own the lifecycle strategy deployment for your topic area and translate it into programs and campaigns that keep customers engaged with their subscription
Partner with Product Marketing, Physical Product and Tech to spot opportunities that improve the customer experience and support your topic’s goals
Brief campaigns end-to-end to CRM Operations and Creative teams, ensuring messaging, targeting and execution meet our lifecycle and brand standards
Work with local market teams across our 30 markets to adapt and roll out global strategy, balancing consistency with local relevance
Use data to test, measure and continuously optimize campaign performance
Track and report on the health of your topic area, flagging risks and opportunities to the wider Customer Engagement team
Support cross-topic initiatives across the team as needed
What you’ll bring
Strong project management skills, with experience managing complex campaigns across a high number of cross-functional stakeholders, including CRM Operations, Creative, Tech, and local teams.
Strong creative briefing skills — experience translating marketing objectives, audience insights, and messaging needs into clear, inspiring briefs that give creative teams the direction and context needed to deliver strong work.
Commercial acumen — experience operating in a commercial function (not necessarily CRM), with the ability to bridge lifecycle marketing thinking with commercial opportunities.
A successful experience (3+ years) in CRM, lifecycle marketing, product marketing or a similar role, ideally in a subscription, e-commerce or FMCG environment
An analytical mindset — comfortable using data to inform decisions and optimize campaigns
Ability to manage multiple priorities independently, across global and local stakeholders
Fluent in English; notions of German, French, Dutch, Swedish, Norwegian or Danish is a plus
Bachelor’s degree in Marketing, Business or a related field
What we offer
Compensation & Financial Wellbeing
You’ll receive a competitive salary package, including a HelloFresh-subsidized pension scheme.
Enjoy savings on your weekly HelloFresh box.
Save with discount schemes with corporate benefits and Vorteile.
Health & Wellbeing
Support your mental wellbeing with access to platforms like Headspace and Spill.
Stay active with 24/7 office gym access, a discounted Urban Sports Club membership, and other wellbeing resources.
Flexibility & Work-Life
Balance your life with our flexible hybrid model.
Recharge with sabbatical leave options in addition to standard time off.
Get to work with ease through sustainable travel perks and transportation benefits.
Career & Development
Embrace "Learning Never Stops" with internal training, the HelloFresh Academy, and a dedicated budget for German language courses.
Culture & Environment
Enjoy tasty in-office meal deals and fresh food options.
We support working families with parent-friendly policies, an in-office kids corner, and an on-site babysitter.
Are you up for the challenge?
Please submit your complete application below including your salary expectations and earliest starting date.
After submitting an application our team will review this and get back to you within 5 business days.
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